We're looking for an experienced Senior Customer Support Officer to take on a specialist role within our Children's Services Support Services Team! You'll manage Child Care Subsidy (CCS) and ACCS administration, accounts payable and receivable, debt management, and complex account reconciliation, including staff billing for partner schools. You'll also assist our Customer Support Officer team on any complex or escalated enquiries. This role is full time, with 38 hours per week on offer.

Key Responsibilities

- Administer ACCS Certificates and Determinations, including compliance documentation and case notes
- Provide specialist advice to families on CCS eligibility, subsidy calculations and billing
- Process accounts payable and receivable, invoices and financial reports
- Reconcile bank statements and resolve discrepancies
- Manage staff account reconciliation and billing for partner schools
- Support debt management, including payment plans and escalation of outstanding accounts
- Provide account administration and liaison support for families under Department for Child Protection guardianship
- Guide the Support Officer team on complex or non-routine enquiries

SKILLS & EXPERIENCE

- Relevant Qualification in children's services, business administration, accounting or equivalent experience
- Proven experience in accounts administration, bookkeeping or a similar role
- Demonstrated experience with Child Care Subsidy or a similar compliance scheme
- Strong working knowledge of and confident Excel skills
- High attention to detail and accuracy when handling financial information
- A confident communicator, comfortable liaising with external agencies including Services Australia and the Department for Child Protection
- A reliable, organised and customer-focused approach

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness,



lifelong learning and contribution back into the community.We are a leading provider of recreation, community, and children's services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITSWITH THE Y

- Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
- YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
- Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support
- Career Growth Opportunities - A cultureof empowerment and growth with ongoing opportunities for learning and career/skill development

Applications close 14th of August 2026.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:

National Police Check (issued in the last 6 months)

DHS Working With Children Check

International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.





YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community.We are a leading provider of recreation, community, and children's services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

The Y in Australia, part of the global YMCA movement, is a not-for-profit organisation operating in 680+ communities with 11,500+ employees and over 16 million annual visits to our programs and facilities. Backed by 170+ years of community connection, we are committed to a future where every child and young person feels empowered to thrive safely within the Y, their families, and communities.

Across our federated network, we provide childcare, outside school hours care, youth development, disability services, access schools, career pathways, recreation services, and targeted support for marginalised and at-risk young people.

Y in Australia, part of the global YMCA movement, is a not-for-profit organisation operating in 680+ communities with 11,500+ employees and over 16 million annual visits to our programs and facilities. Backed by 170+ years of community connection, we are committed to a future where every child and young person feels empowered to thrive safely within the Y, their families, and communities.

Across our federated network, we provide childcare, outside school hours care, youth development, disability services, access schools, career pathways, recreation services, and targeted support for marginalised and at-risk young people.

Perks and benefits Annual Y Day & 3 Wellbeing days per year Staff Access & Family Discounts Retailer Discounts Salary Packaging Options Reward & Recognition Paid Qualifications

What can I earn as a Customer Support Officer

#J-18808-Ljbffr

📌 Senior Customer Support Officer (Adelaide)
🏢 @
📍 Adelaide