The Fullerton Hotel Sydney – Sydney CBD NSW

The Fullerton Hotel Sydney is an award-winning luxury five-star hotel located in the heart of Sydney’s financial and fashion district. Housed within the iconic, 151-year-old former General Post Office on Martin Place, the hotel uniquely blends historic grandeur with modern elegance, incorporating the original heritage building alongside a contemporary 31-storey tower.

Steeped in character and refinement, the hotel offers 416 spacious and stylish rooms and suites, surrounded by Sydney’s most exclusive designer shopping, renowned restaurants, theatres, and vibrant nightlife. Positioned in the centre of the city, our guests and team members alike enjoy close proximity to iconic landmarks including Darling Harbour, Barangaroo, the Royal Botanic Garden, the Sydney Opera House, and the Museum of Contemporary Art.

At The Fullerton Hotel Sydney, you’ll experience the pulse of the city while being part of a landmark destination defined by luxury, heritage, and exceptional service.

Reporting to our Director of Sales and will be responsible to lead and own high-value corporate and enterprise accounts, driving sustainable revenue growth through strategic account management and new business acquisition.

About the Role:

You will be responsible for the strategic management, growth, and retention of the hotel’s corporate account portfolio. Reporting to the Director of Sales, this role owns key corporate relationships, drives contracted and transient revenue, and ensures the hotel is positioned as the preferred partner within priority corporate segments.

This role requires a commercially minded sales leader with strong relationship management skills, a data-driven approach to account performance, and a proven ability to deliver sustainable revenue growth through strategic account planning and stakeholder engagement.

Key Responsibilities:

About Us:

The Fullerton Hotel Sydney is an award-winning luxury five-star hotel located in the heart of Sydney’s financial and fashion district. Housed within the iconic, 151-year-old former General Post Office on Martin Place, the hotel uniquely blends historic grandeur with modern elegance, incorporating the original heritage building alongside a contemporary 31-storey tower.

Steeped in character and refinement, the hotel offers 416 spacious and stylish rooms and suites, surrounded by Sydney’s most exclusive designer shopping, renowned restaurants, theatres, and vibrant nightlife. Positioned in the centre of the city,



our guests and team members alike enjoy close proximity to iconic landmarks including Darling Harbour, Barangaroo, the Royal Botanic Garden, the Sydney Opera House, and the Museum of Contemporary Art.

At The Fullerton Hotel Sydney, you’ll experience the pulse of the city while being part of a landmark destination defined by luxury, heritage, and exceptional service.

Reporting to our Director of Sales and will be responsible to lead and own high-value corporate and enterprise accounts, driving sustainable revenue growth through strategic account management and new business acquisition.

Key Responsibilities:

Corporate Account Management & Growth

- Own, manage, and grow a portfolio of key corporate accounts, including global, national, and local corporate clients.

- Develop and implement strategic account plans aligned with the hotel’s revenue and segment objectives.

- Drive year-on-year revenue growth, share shift, and account penetration across accommodation, meetings, and ancillary spend.

- Retain existing accounts through proactive engagement, performance reviews, and value-led partnerships.

Revenue & Commercial Accountability

- Deliver assigned corporate revenue targets and agreed KPIs across negotiated, contracted and transient business.

- Track account production and pipeline; identify risks, trends and growth opportunities and act quickly to close gaps.

- Partner with Revenue Management to optimize pricing, rate strategy, need periods and demand patterns within the corporate segment.

- Lead RFPs, contract negotiations and rate renewals in line with the hotel’s commercial strategy and rate integrity.

Client Relationships & Stakeholder Engagement

- Build strong, trusted relationships with key decision-makers, procurement teams, and travel managers.

- Act as the primary escalation point for key corporate clients, ensuring high levels of satisfaction and retention.

- Deliver skilled, data-driven account reviews and business updates to clients.

- Represent the hotel at corporate networking functions, events, and industry forums.

Internal Collaboration

- Collaborate closely with Sales, Reservations, Revenue,



Marketing, Events, and Operations to ensure seamless delivery of corporate business.

- Ensure account requirements are achieved across the business (e.g., rate loading, billing, traveller experience and key account communications).

- Contribute to overall corporate segment strategy, including market intelligence and competitor analysis.

Reporting & Performance Management

- Provide regular performance reports, forecasts, and insights to the Director of Sales.

- Maintain accurate account data, forecasts, and activity reporting within the hotel’s CRM and sales systems.

- Monitor market trends, corporate travel patterns, and competitor activity impacting assigned accounts.

Requirements:

Education and/or Experience

- Proven experience in corporate sales, account management or business development within hospitality, travel or a related service industry.

- Demonstrated success managing high-value accounts and delivering measurable revenue growth and retention.

- Strong capability in contract negotiation, rate renewals and RFP processes, with confidence engaging procurement and senior stakeholders.

Skills & Abilities

- Strong relationship management and stakeholder engagement skills.

- Excellent negotiation, presentation, and communication abilities.

- Commercially astute with solid analytical skills (forecasting, segmentation and performance tracking).

- Ability to interpret data and translate insights into account strategies.

- Self-motivated, results-oriented, and comfortable working autonomously.

- Comfortable working with CRM and sales systems and using reporting tools to manage pipeline and account plans.

Benefits: you will enjoy working at The Fullerton Hotel Sydney

- Competitive remuneration package.

- Complimentary staff meals prepared daily by our culinary team.

- Exclusive discounts on food & beverage and accommodation across our global portfolio of sister properties.

- Birthday leave, including gift vouchers to celebrate your special day.

- Quarterly recognition program to reward and celebrate outstanding contributions.

- Opportunity to be part of a globally recognised luxury hotel brand, supported by an inclusive and approachable leadership team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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📌 Account Director (Corporate) (New South Wales)
🏢 The Fullerton Hotel Sydney
📍 New South Wales