Service Desk & Field Support Engineer (L1) | Full-Time | Oran Park

Alpha IT Solutions is looking for a Service Desk & Field Support Engineer (L1) to join their growing technical team. This is a hands-on, entry-level role based in Oran Park, suited to someone starting out in IT who is curious, reliable and keen to build solid foundations in client support, troubleshooting and field work.

In this role, you will provide remote and onsite support to clients, resolving common first-level issues across desktops, Microsoft 365, networking and hardware, while following documented processes and escalating more complex work with clear notes and context. As your capability grows, you will progressively take on broader responsibilities across Microsoft 365, endpoints, networking, monitoring and client environments under guidance.

This position is not a remote or hybrid role. The successful candidate will be required to work from the office Monday to Friday and attend client sites as required.

About the Role

- Log, triage and resolve client support requests via phone, email, portal and remote support tools
- Troubleshoot common desktop, laptop, Microsoft 365, email, password, MFA, printer, mobile device and connectivity issues
- Provide onsite support for basic tasks such as workstation setup, hardware swaps, cabling checks and equipment staging
- Complete basic user onboarding and offboarding using documented processes
- Escalate complex or urgent issues to senior engineers with explicit notes and context
- Maintain accurate ticket notes and contribute to knowledge base articles
- Follow documented security procedures when handling passwords, access requests and client information

What We Are Looking For





- Windows 11 desktop troubleshooting, including login issues, application problems and printer/peripheral support
- Microsoft 365 user support across Outlook, Teams, OneDrive and SharePoint
- Understanding of user account and access support, including password resets and MFA setup
- Basic understanding of networking concepts, including Wi-Fi, VPN, IP addressing, DNS and DHCP
- Confidence using remote support tools to assist clients and complete documented troubleshooting
- Strong written and verbal communication, with the ability to explain technical information simply
- Strong attention to detail, curiosity, reliability and willingness to learn
- Current Australian driver's licence and ability to obtain current NSW Police check

Highly Regarded

- Certificate III, IV, Diploma or equivalent study in Information Technology
- Previous experience in IT support, helpdesk, customer service, retail, hospitality or another client-facing role
- Awareness of PSA, RMM and documentation platforms such as AutoTask, Datto RMM and IT Glue
- Awareness of Microsoft 365 administration, Entra ID, Intune or Endpoint Manager
- Exposure to basic PowerShell commands or scripting concepts
- Exposure to macOS, Linux, mobile device management or server environments

Why Join Alpha IT Solutions?

- Join a growing, client-focused MSP with a strong reputation for practical, high-quality IT solutions
- Work across a variety of projects, technologies and client environments
- Be part of a supportive team that values quality, accountability and continuous improvement
- Build genuine technical foundations with structured escalation paths and real support from senior engineers

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📌 Service Desk & Field Support Engineer (Camden)
🏢 Human Resources Focus
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