Deliver exceptional service. Make a meaningful impact every day.

Teachers Health is the only health fund exclusively for teachers, nurses and related industry staff and their families. As anot‑for‑profitorganisation, everything we do is focused on supporting teachers, educationstaffand their families, covering the lives of over 500,000 members.

Our Member Experience Contact Centre plays a crucial role in delivering thehigh‑qualityservicewe’reknown for, andwe’relooking for a passionate Customer Service Officer to join our supportive team.

This role is ideal for someone who loves helping people, thrives in a fast‑pacedenvironment, and takes pride in delivering exceptional member experiences.

We haveafixed-termfull-time opportunityavailable for7 months.

Why join Teachers Health?

We have lots to offer, including (just to name a few):

- Competitive base salary at $36 per hour + super
- Hybrid working model, with Tues & Wed in office with your team
- Discounts across our range of products and services
- A generous wellbeing program focused on your mental,physicaland financial health
- Supportive, highly engaged team environment
- Meaningful work where you directly improve members’ experiences

What will I do?

In this role, you will:

- Providehigh‑qualityservice to our members over the phone and via email
- Deliver clear,accurateinformation about our products,benefitsand policies
- Support members with claims,enquiriesand generalassistance
- Navigate multiple systems accurately and efficiently
- Promote our products and services using plain,member‑friendlylanguage




- Work with team members to share knowledge, supportworkloadsand enhance member outcomes
- Contribute to key performance indicators, includingfirst‑callresolution and member satisfaction
- Identifyopportunities to improve service and support our members proactively

What do I need?

To succeed in this role, you will need:

- Customer service experience - contact centre, hospitality or retail are highly regarded
- Excellent communication and active listening skills
- Ability to hold engaging, confident conversations with members
- Experience navigating multiple systems in a rapid‑pacedenvironment
- Strongproblem‑solvingskills and attention to detail
- Ability to work full-time hours (7.6 hours per day) Mon 9.30am - 6pm, Tue - Thu 10am - 6pm, and Fri 9am - 5pm

Experience in Private Health Insurance (PHI) or complex service environments will be highly regarded but is not essential.We’llgive you all the right training!

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process bygetting in touch with ****@teachershealth.com.au

Please note: All final applicants for this position will be asked to consent to a criminal record check. But even if you have a criminal record, itdoesn'tautomatically exclude you. Each application will be considered on its merits.

#J-18808-Ljbffr

📌 Customer Service Officer - 7-Month Full-Time Opportunity (Queensland)
🏢 Teachers Health Fund
📍 Queensland