As our Student Wellbeing Support Officer, you'll become the operational hub of the Student Wellbeing team- coordinating information, managing critical student records, responding to enquiries, supporting the Under 18 Student Care Program and ensuring our wellbeing services run smoothly every day. We're looking for an organised, proactive and people-focused administrator who loves bringing order to complexity, enjoys solving problems, and takes pride in knowing that the work they do behind the scenes has a real impact on students' lives.

Your day to day will consist of:

Delivering outstanding customer service by responding to student, parent, and stakeholder enquiries via phone, email, face-to-face, and online channels..

Support the administration and welfare monitoring of under 18 international students, including maintaining records and preparing regular reports.

Ensure compliance with College policies, privacy requirements, and relevant legislation relating to international education and student welfare.

Monitor student wellbeing through regular welfare check-ins, working closely with Student Wellbeing Advisors to ensure students are appropriately supported.

Maintain and update student records, documentation, interview schedules, and reports with accuracy and confidentiality.





Perform other administrative and student support duties as required to support the Student Wellbeing Manager and broader Student Support team

What makes you perfect for the role?

Strong organisational skills with a demonstrated ability to manage multiple tasks and deadlines

Excellent communication skills, delivering concise information and advice in person and via telephone and emails

Able to operate effectively in a team, contributing positively to team operations and working relationships

A working with children check, or eligibility to apply for a check

Mandarin speaking is advantageous but not essential

The good stuff…

At UNSW College, you'll become part of a team-oriented and supportive community dedicated to helping students achieve their goals. As part of our team, you'll enjoy:

Enhanced Parental leave

Access to Fitness Passport, and access to UNSW Fitness & Aquatic Centre

UNSW Training and Professional development opportunities*

Novated leasing (pay your car lease out of your salary through a combination of pre-tax and post-tax salary deductions)

Christmas leave (3 additional days during the University shutdown/Christmas period)

UNSW College values diversity and encourages applications from people of all backgrounds, experiences, and identities. We are committed to providing an inclusive and equitable workplace where everyone can thrive.

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📌 Student Wellbeing Support Officer (Rand)
🏢 UNSW College
📍 Rand