Operations & Admin Coordinator (PA + Customer + Marketing Support)

Operations & Admin Coordinator (30–35 Hours Per Week)
Elanora, QLD (on-site)
Part-time | Monday to Friday
$35–$40 per hour + future growth opportunities

Read This First (Important)

This is not a "cruise" admin role.

We are a rapid-moving business with global customers.
Things change quickly, priorities shift, and you'll often need to figure things out as you go.

If you like:

- Clear structure every day

- Repetitive tasks

- Being told exactly what to do

This role is probably not for you.

If you like:

- Taking ownership

- Solving problems

- Being relied on

- No two days being the same

Keep reading.

The Role

This role is the backbone of our daily operations.

You'll work directly with the founder and team to keep everything moving.

Some days are admin-heavy.
Some are customer-focused.
Some are logistics.
Some are reactive — where things don't go to plan and need to be solved.

What You'll Own

- Customer communication (calls + email)

- Customer service experience is preferred but not required

- Orders, invoicing, and admin

- Supplier coordination and logistics

- Stock and international shipments

- General problem solving across the business

- Occasional support with marketing/admin tasks





What Matters Most

We care more about attitude and ownership than a perfect CV.

You must be:

- Reliable — you follow things through

- Detail-focused — small mistakes matter

- Proactive — you don't wait to be told everything

- Practical — you get things done

- Calm under pressure — things can move quickly

- Have a minimum of 1-2 years administrative or office experience

This Role is NOT for someone who:

- Needs structure every day

- Prefers predictable work

- Needs constant direction

- Wants a purely admin or purely marketing role

Key Details

- 30–35 hours per week (Monday to Friday)

- Based in our Elanora home office (small team)

- Occasional light hands-on tasks (1–2 hrs/week)

- Pay based on experience and ability to operate independently

- Australian citizenship or permanent residency required

Important

The first 1–2 months are about learning systems, processes, and how we operate.

This is an admin-first role initially, with the opportunity to grow into more responsibility over time.

If you enjoy being the person who keeps things moving and gets things done — we'd love to hear from you.

www.shepherdfilters.com

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📌 Operations & Admin Coordinator (PA + Customer + Marketing Support) (Queensland)
🏢 SHEPHERD FILTERS
📍 Queensland