Customer services and support - Field representative

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Field representative

Job title

Field Representative

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Reporting to the Field Representative Manager, the Field Representative is responsible for:

- Provide local proactive assistance to the operators
- Provide technical assistance to SAFRAN Helicopter Engines Australia customers as required: 24 hours a day / 7 days a week
- Assist the customer to ensure the operational serviceability of SAFRAN Helicopter Engines equipment in compliance with safety and national airworthiness instructions
- Provide regular updates on SAFRAN Helicopter Engines Australia fleets and operational data
- Confirmation of removals according to published technical publication
- Ensure that all entries within the Logbooks, Log cards are executed correctly and as per established procedures
- Promote the entry into service of products and support services
- Facilitate the return of products for investigation, repair or overhaul as required
- The completion of Technical Reports as appropriate for the work performed
- To liaise with the Customer Support Team of any issues arising during customer interaction and recording these subjects in our global CRM database.
- Regularly visit customers as per established programme




- Report and maintain accurate Fleet activity
- Report Customer satisfaction as required
- Coordinate and communicate with Customer Support team as required to ensure highest levels of support and customer satisfaction

But what else? (benefits, specificities, etc.)

We offer more than just a job - we offer a career in a globally respected organisation that values:

- A team-oriented, high-performance culture
- A commitment to innovation and continuous improvement
- A diverse and inclusive workplace where your ideas matter
- Competitive benefits including 5 weeks of annual leave, access to health programs after probation, and support through our holistic Employee Assistance Program (EAP)
- Ongoing training, development, and career pathways while contributing to world-class helicopter engine technology in a collaborative and inclusive workplace

SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to apply for this position. Please note all final applicants for this position will be asked to complete a national police check.

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📌 Field Representative (Bankstown)
🏢 Safran Group
📍 Bankstown