Risk & Quality Officer – Clinical
Full time, Permanent

Purpose of the Role

The Risk & Quality Officer – Clinical supports the implementation and maintenance of Virtus Health’s quality, risk, compliance and clinical governance frameworks across the Virtus Health Group and provides a quality partnership to Virtus Specialist Day Hospitals.

The role provides practical coordination support to Day Hospital site leadership teams to embed quality, risk accreditation and compliance practices into daily operations. It also contributes to organisation-wide clinical governance, accreditation, audit and continuous improvement activities.

The role ensures effective implementation of Virtus Health’s quality, risk and clinical governance frameworks and supports compliance with all relevant regulatory and accreditation standards.

The role supports the Group Risk & Quality team and assists sites to maintain readiness against the Reproductive Technology Advisory Committee (RTAC) Code of Practice, National Safety and Quality Health Service Standards (NSQHS Standards), ISO 9001:2016, ACQHCS accreditation requirements, state health licensing obligations and relevant Australian healthcare standards.

Key Responsibilities:

Day Hospitals Business Quality Partner

- Partner with Day Hospital leadership teams to embed quality, risk and clinical governance practices.
- Support accreditation readiness (National Safety and Quality Health Service Standards (NSQHS Standards), ISO 9001:2016, ACQHCS accreditation requirements, state health licensing obligations and relevant Australian healthcare standards).
- Drive completion of quality, audit and corrective actions at site level.
- Translate Group frameworks into practical tools and processes for frontline use.
- Support incident, complaint and risk management processes within Day Hospitals.
- Improve consistency and capability in quality systems across sites.
- Support monitoring of infection prevention and control activities across Virtus Specialist Day Hospitals and relevant clinical services.
- Provide hands‑on support during accreditation,



audit and compliance activities.

Group Quality and Risk Support

- Support Group-wide audit-readiness for accreditation programs, including Reproductive Technology Advisory Committee (RTAC) Code of Practice, ISO 9001:2016, state legislation requirements and relevant Australian healthcare standards.
- Assist with analysis of incidents, audits and quality data for trend reporting.
- Contribute to risk register maintenance and escalation of emerging risks.
- Support policy, procedure and document control processes.
- Contribute to continuous improvement initiatives across the Group.
- Summarise audit findings, identify gaps or recurring issues, and elevate high‑risk findings or overdue actions to the Risk & Quality team.
- Monitor the implementation of corrective actions arising from incidents, patient feedback and complaints, audits, accreditation assessments, licensing reviews and governance committees.
- Build effective working relationships with clinical, nursing, laboratory, operational and corporate teams.
- Attend and provide input to relevant quality, safety and clinical governance meetings.

Key Relationships

- Risk & Quality Manager – Clinical Lead
- Head of Risk & Quality
- Chief Legal & Risk Officer
- Group Risk & Quality Team
- Hospital and Day Procedure Service Managers
- Directors of Nursing and Nurse Unit Managers
- Medical Directors, Clinical Directors and Visiting Medical Officers
- Fertility Laboratory Directors and Laboratory Leaders
- Infection Prevention and Control Leads and External Consultants
- Policy and Document Owners
- External Accreditation Agencies, State Health Departments and Regulators, as required

Qualifications and Experience

Essential

- Tertiary qualification in nursing,



health science, quality management, health service management, public health, clinical governance or a related discipline, or equivalent relevant experience.
- Experience working in quality, risk, accreditation, clinical governance or compliance within an Australian healthcare setting.
- Working knowledge of the NSQHS Standards and healthcare accreditation requirements.
- Experience supporting audits, evidence collection, identification of corrective actions and quality improvement activities.
- Sound written communication skills, including the ability to prepare reports, action plans, meeting notes and procedure documents.
- High level of attention to detail and ability to maintain accurate and organised records.
- Ability to work collaboratively with clinical and non-clinical stakeholders.
- Sound organisational skills and ability to manage competing priorities.
- Proficient in Microsoft Word, Excel, PowerPoint and relevant quality, risk or document management systems.
- Experience in a private hospital, day procedure service, perioperative, fertility, women’s health or specialist healthcare setting.
- Current or previous AHPRA registration as a Registered Nurse, Enrolled Nurse, midwife or allied health practitioner.
- Understanding of RTAC COP, ISO 9001:2016, ACQHCS accreditation processes, ACORN standards, AS4187 and relevant Australian Standards.
- Completion of the NSQHS Standards orientation course, or willingness to complete.
- Completion of the NSQHS Standards Assessor Orientation Course for non-assessors, or willingness to complete.
- Experience using incident and risk management systems, audit tools, document control platforms and benchmarking systems.
- Knowledge of infection prevention and control, medication safety, clinical handover, open disclosure, comprehensive care and reprocessing requirements.

Position Type

- National role, with preference to be physically located in Sydney, Australia
- Travel to Virtus Health sites may be required from time to time.

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📌 Risk & Quality Officer – Clinical (New South Wales)
🏢 Virtus Health
📍 New South Wales