Caloundra RSL is now seeking an experienced and motivated Duty Manager to join our dynamic and supportive management team. This is a fantastic opportunity to be part of an iconic hospitality venue that values career progression and recognises great work. If you're a natural leader who thrives on mentoring others, solving problems, and creating a positive workplace culture, all while delivering exceptional customer service, we’d love to hear from you.
Look no further…
Located in the heart of Caloundra, Caloundra RSL Club is a vibrant hub of entertainment, dining, and community spirit. As a non-profit organization, we proudly support veterans and foster connections through our commitment to service and excellence.
What we offer
Full time = Up to $87,000 Base + Super + Meals
Rotating Roster
Half price gym membershipfor yourself and a family member with no lock in contract & a complementary personal training session every 6 – 8 weeks.
Free access to Wellness programs
Complementary barista coffee & soft drink
Free parking
Participation in our employee recognition and rewards program
A robust on boarding process
Ongoing training & growth opportunities
The opportunity to work with a excellent team of hospitality professionals
Your contribution
Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.
Participate in andcoordinate innovationactivities relating to operations & service practices to improve the customer & employee experience.
Lead by example through superior customer service, positive & effective communication & productivity.
Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.
Work well under pressure with the ability to multi task.
Efficiently & effectively report on customer and employee related incidents.
Do you have
A passion for exceptional customer service
Sound knowledge and experience in hospitality
A Police Check
Caloundra RSL Services Club Inc is passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.