Customer Service & Operations Coordinator

About the Opportunity

We are seeking a reliable, organised and customer-focused Customer Service & E-commerce Operations Coordinator to support two growing Australian interior and building-material brands specialising in flooring, wall cladding and architectural products.

This is a varied, hands-on position combines:

- Customer service

- Inbound sales and quotations

- Sales administration

- Order processing

- Delivery and logistics coordination

- Sample management

- General e-commerce operations

All customer enquiries are inbound, so there is no cold calling.

Comprehensive product and systems training will be provided. Previous building-material experience is helpful but not essential.

The position is based at our Bankstown showroom / warehouse and is available ona full-time basis (5, 5.5 or 6 days per week)

About the Role

You will be one of the main points of contact for customers, helping them select suitable products, preparing quotations, processing orders and coordinating deliveries.

You will work across customer service, sales support and operations to ensure every customer receives accurate, responsive and qualified service from their initial enquiry through to delivery.

Your responsibilities will include:

- Responding to customer enquiries by phone and email

- Understanding customer requirements and recommending suitable products

- Preparing quotations and following up inbound enquiries

- Processing and monitoring customer orders through Shopify and internal systems

- Booking freight and coordinating deliveries with drivers and transport providers

- Organising product samples and arranging their dispatch

- Providing general administrative and operational support to the team

About You





This position would suit someone with experience in customer service, sales support, administration, online retail or order processing.

It may also suit someone with a renovation, interior design, architecture, construction or business-related course.

This role will suit someone with:

- Strong written and spoken English

- A friendly, patient and professional communication style

- Excellent attention to detail

- Good organisation and time-management skills

- Confidence speaking with customers by phone and email

- The ability to manage multiple enquiries and orders accurately

- Confidence using computers, email and general office software

- The ability to learn Shopify, inventory and customer-management systems

- A proactive attitude and willingness to take ownership of tasks

- The ability to safely lift and pack product samples weighing up to 10kg

Experience with Shopify, CRM software, inventory systems, flooring, interior products, construction or building materials will be beneficial but is not required.

What We Offer

- $60 000 - $70 000 Base + Monthly Bonus Plan (post-probation / training) plus 12% superannuation

- Long-term role - we provide permanent, stable employment with a growing business

- Full product and systems training

- A friendly, supportive and close-knit team

- Genuine long-term career development opportunities

- Free on-site parking

Why Join Us?

You will be joining a small and growing team where your contribution will be visible and valued.

Rather than performing one narrow function, you will gain practical experience across customer service, online sales, e-commerce, logistics and business operations. We will invest in your training and development so you can take on greater responsibility as the business grows.

#J-18808-Ljbffr

📌 Customer Service & Sales Operations (E-Commerce) (Bankstown)
🏢 Wall Panel Pty Lt
📍 Bankstown