Alzheimer’s Queensland | Upper Mount Gravatt | Permanent Full-Time

Alzheimer’s Queensland (AQ) is a respected not-for-profit organisation delivering innovative, high-quality aged care services to older people and individuals living with low to complex care needs. As we continue to grow, we are seeking a confident and driven Client Advisor to play a key role in expanding our client base and strengthening our community connections.

This is more than a customer service role — it is a growth-focused position where you will directly contribute to increasing service uptake, supporting organisational targets, and ensuring a seamless intake experience for new clients.

The Opportunity

As the first point of contact for prospective clients, families, and representatives, you will:

- Convert enquiries into active clients through professional, empathetic engagement
- Manage high volumes of inbound and outbound calls
- Conduct phone-based needs discussions and confidently navigate the My Aged Care portal
- Identify opportunities to grow service delivery across CHSP and Support at Home programs
- Maintain accurate records and ensure smooth, timely service commencement
- Collaborate with operational teams to meet growth and intake targets

About You

- Proven experience in client intake, sales, call centre, aged care, or healthcare environments
- Mandatory experience using the My Aged Care system
- Strong phone-based communication and relationship-building skills
- Commercial awareness with the ability to identify growth opportunities
- Highly organised, resilient, and comfortable working in a target-aware and performance focused environment
- Professional, empathetic, and solutions-focused

The Details

- Permanent Full time (76 hours per fortnight)
- Based onsite at Upper Mount Gravatt Head Office
- Flexible rotating roster between the hours of 7.00am – 5:00pm
- Competitive wages offered for the right candidate





If you thrive in a fast-paced environment, enjoy building relationships, and want to make a genuine impact while contributing to organisational growth, this is an exciting opportunity to join a purpose-driven organisation with a strong reputation in the community.

About Us

We have over 500 specialist staff who work alongside our community and residential clients. Our philosophy of care creates a good work culture that not only benefits our staff, but benefits our clients and residents. We focus on supporting and enabling our clients that results in quality time being spent with them and not just focusing on tasks.

About Us

We have over 500 specialist staff who work alongside our community and residential clients. Our philosophy of care creates a valuable work culture that not only benefits our staff, but benefits our clients and residents. We focus on supporting and enabling our clients that results in quality time being spent with them and not just focusing on tasks.

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Questions

Do you have a current National Police Certificate and COVID vaccination? *

- Yes
- Willingness to obtain one, if successful
- No

Which of the following statements best describes your right to work in Australia? *

- I am an Australian/NZ citizen
- I am an Australian/NZ permanent resident
- I have temporary work rights with no restrictions
- I have temporary work rights with restrictions
- I require sponsorship to work for a recent employer

Please note this role does not offer work-from-home arrangements. Are you able to work on-site as required?

- Yes
- No

Are you willing to work on roster basis between 7am to 5pm? *

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📌 Client Advisor (Brisbane)
🏢 Alzheimer's Care
📍 Brisbane