Service Apartments | South Brisbane
Flexible Hours | Penalty Rates + Loadings | Career Development

Join Our Friendly Hospitality Team!

Do you enjoy meeting new people and delivering exceptional customer service?

The Capitol Apartments is a well-established apartment hotel located in the heart of South Brisbane, just moments from South Bank, the Brisbane CBD and the Brisbane Convention & Exhibition Centre. We are seeking a friendly, reliable and enthusiastic Part-Time Front Desk Receptionist to join our professional team.

As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience from check-in to check-out. Whether you're an experienced receptionist or looking to further your career in hospitality, this is an excellent opportunity to work in a supportive team with flexible part-time hours.

About the Role

- Welcoming guests with a warm, friendly and professional attitude
- Managing check-in and check-out procedures efficiently
- Processing payments and maintaining accurate guest records
- Responding to guest enquiries by phone, email and in person
- Assisting with reservations and accommodation bookings
- Delivering exceptional customer service while resolving guest requests promptly and professionally
- Liaising with housekeeping and maintenance teams to ensure a seamless guest experience
- Ensuring all hotel policies, procedures and service standards are consistently maintained




- Performing general reception and administrative duties as required

About You

- Minimum 1 year of experience in front office, reservations, customer service, hospitality (preferred)
- Outstanding communication and interpersonal skills with a genuine passion for customer service
- Excellent problem-solving and conflict resolution skills
- Strong computer literacy and the ability to learn hotel management systems (experience with RMS or similar systems is highly regarded)
- Excellent organisational skills with strong attention to detail
- A positive, reliable, proactive and team-oriented attitude
- Excellent written and spoken English; an additional language will be highly regarded
- Flexibility to work a rotating roster, including weekdays, weekends as required

Why Join Us?

At The Capitol Apartments, we believe our people are our greatest asset. We are committed to providing a rewarding workplace where our team members are supported to learn, grow and succeed.

We offer:

- Competitive hourly rates plus penalty rates and applicable loadings
- Flexible part-time hours to suit your lifestyle
- Comprehensive training and ongoing career development
- Career progression opportunities within a growing hospitality business
- A supportive, friendly and inclusive team culture
- A modern workplace in a premium South Brisbane location
- Staff recognition and development opportunities
- A respectful workplace that values work-life balance

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📌 Hotel Receptionist (Queensland)
🏢 seek.com.au
📍 Queensland