Established in 1996, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm and malicious damage.
We have an opportunity for a Administration Officer to join our office located in Kingsgrove.You will be part of a agile team, working closely with our administration and customer care teams. The Administration Officerrole is vital to the success of the claim and repair process.
This is a full-time office based role in Kingsgrove office.
Role and responsibilities:
- Respond to client queries
- Answer high volume of inbound calls and make outbound calls as required
- Lodgement of new claims and data entry
- Ongoing communication with trades to schedule temporary emergency repairs
- Responding to and action incoming requests via client specific portals, email, or mail
- Respond to and complete report submissions, purchase orders and invoices
- Upload documentation to meet internal and external compliance requirements and specific KPI targets
- Provide general administrative support to the team
- General errands and ad-hoc duties as required in busy office.
The ideal candidate must have:
- Excellent communication skills, both verbal and written
- Be well organised andhighly motivated
- A sound understanding in computer literacy (Microsoft Office Word, Excel and databases)
- The ability to multi-task andproblem solve
- Willingness to take instructions and use initiative to learn
- Able to handle pressure and complete tasks before strict deadlines
- Ability to work in a high volume, fastpaced office environment
Thisrole will be subject to a successful National Police Check.
InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.
Please visit our website for more information about our company www.insurebuild.com