Customer Service Support: Part Time Position Banyo

Bio Concepts Pty Ltd is a proudly Australian owned company, known for setting the standard in practitioner education and delivering premium, practitioner-onlynutritional supplements to the industry for over 40 years.

We pride ourselves on delivering exceptional services and maintaining a professional, collaborative workplace culture. Our team is dedicated to providing outstanding support and assistance across all areas of our business operations.

About the role

We are seeking a Customer Service Support professional to join our team in our Banyo office- Monday-Thursday 8.30am-5pm. This key role is integral to our operations, as you will be the vital link between our organisation and our valued clients. You will provide administrative and customer service support that ensures smooth day-to-day operations and maintains the high standards of service that Bio Concepts Pty Ltd is known for. This part-time opportunity offers flexibility whilst allowing you to make a meaningful contribution to our team.

Key responsibilities

Responding to customer enquiries via phone, email and other communication channels in a professional and timely manner

Providing administrative support to ensure efficient office operations and customer service delivery

Managing customer information and maintaining accurate records using our customised ERP





Processing customer requests, orders and transactions with accuracy and attention to detail

Coordinating with internal teams to resolve customer issues and ensure customer satisfaction

Performing general administrative duties and assist with other ad-hoc tasks

What we're looking for

Proven administrative or customer service experience in a similar role minimum 2 years

Experience within the health or medical industry is an advantage

Strong communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues

Proficiency with Microsoft Office applications including Word, Excel and Outlook

Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively

Attention to detail and accuracy in all administrative functions

A adaptable approach to work and willingness to adapt to changing priorities

What we offer

Part-time working arrangement that offers flexibility to balance work and personal commitments

Opportunity to develop your administrative and customer service skills within a supportive environment

A professional workplace culture that values teamwork, collaboration and employee wellbeing

Ongoing support and guidance from experienced team members

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📌 Customer Service Support: Part Time Position Banyo (Queensland)
🏢 Bio Concepts
📍 Queensland