Footprints is a leading not for profit organisation supporting older Australians and people experiencing mental health challenges. Since 1991, we have grown into a multi-site provider known for person-led, innovative and integrated services that enhance wellbeing, independence and social connection. Through strong partnerships across health, housing and community sectors, we deliver meaningful, lasting impact. As a Best Workplace Award winner, we are guided by strong leadership, collaboration and a shared commitment to strengthening communities.

About the opportunity

As the Roster Administration Officer, you will be responsible for collaborating effectively within a small, supportive team to develop and manage rostered services. This role ensures the delivery of high-quality support to aged care and disability services clients living in the community.

This role involves a rotating on-call roster, with on-call responsibilities scheduled for 1 weekend per month, with a rostered day off during the week of a scheduled on-call weekend.

You will:

- Create daily and permanent rosters for Support Workers to ensure that services are delivered in an effective, accurate and client-focused manner.
- Maintain the rosters of our permanent home care workforce to ensure maximum efficiency in the utilisation of our staff, as determined by the organisation.
- In conjunction with Footprints staff, ensure that shifts are filled in a timely manner and in such a way as to ensure minimum disruption to clients and ensure maximum cost-effectiveness to the organisation.
- Contact clients via telephone to inform them of changes to their scheduled services and ensure the interaction with clients provides a positive experience and great customer service.
- Liaise with Service Leads,



Coordinators, and Case Managers to accommodate new and amended service requests.
- Process Support Worker completed visits and collate information for Payroll Services.
- Demonstrate experience working within the parameters of defined policies and procedures.

What you will bring:

- Demonstrated experience in a rostering, scheduling, or similar role, in a small to medium enterprise.
- Positive knowledge and understanding of rostering best practices, relevant Awards and WHS conditions associated with rostering procedures.
- Demonstrated ability to be customer-focused and results-driven.
- Strong computer skills with an intermediate knowledge of the Microsoft Office suite and previous experience with a rostering system.
- Intermediate knowledge of database systems.
- Good attention to detail, organisation and accurate data entry skills.
- A strong ability to manage the competing demands of a busy workplace, prioritise tasks and work to deadlines.
- Good level of written and verbal communication skills, together with the demonstrated ability to provide quality customer service to internal and external clients.
- Demonstrated ability to work effectively both independently and in a team environment, prioritise workload and meet deadlines.
- A positive attitude towards people within aged care,



disabilities and Mental health services and the willingness to work within Footprints Values and Code of Conduct to meet clients' needs.
- Knowledge or experience using AlayaCare or any other rostering system (desirable).

Requirements:

- Current Queensland Class C Driver's Licence.
- NDIS Worker Screening Check or current Yellow Card and Blue Card.

What we offer

- Salary packaging up to $18,550 to reduce your taxable income and increase your take-home pay.
- An additional day of birthday leave each year.
- Gifted leave during part of the end-of-year shutdown period, subject to organisational arrangements.
- Access to novated leasing for an eligible new or used vehicle and associated running costs.
- Confidential support through our Employee Assistance Program.

Contact

For further information, please contact Tiani at ******@footprintscommunity.org.au.

Applications close 21/08/2026. Applications may be reviewed as they are received, and Footprints may commence the selection process before the advertised closing date.

To learn more about Footprints, please visit our website: work-with-us

Equal opportunity

Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees, no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position.Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present, and thank them for their wisdom and guidance.

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📌 Roster Administration Officer (Brisbane)
🏢 Footprints Community
📍 Brisbane