Are you a positive, organised customer service pro looking for your next challenge?

Dylan's Mowing is seeking a Customer Service Coordinator to manage our main inbox — calls, emails, and texts — while helping our customers with billing, service changes, and account queries.

About Us

Dylan's Mowing is one of Queensland and New South Wales' leading lawn mowing and gardening brands, servicing thousands of sites each month for private, commercial, NDIS, Aged Care, and insurance customers.

About the Role

We're looking for an organised, customer-focused Coordinator to manage our main customer service inbox — handling around 30–50 calls and 50–100 emails/texts per day. You'll resolve tickets end-to-end, from quick requests through to disputes, and chase overdue invoices on recurring accounts via phone and email.

Key Responsibilities

- Manage the main customer service inbox: calls, emails, and texts




- Support customers with payments, job updates, and changes to recurring services
- Update job records in Jobber and billing details in Xero
- Chase overdue invoices via phone and email (debt collection)
- Resolve customer disputes with empathy, aiming to retain customers
- Escalate only rare, reliable, or sensitive matters

What We're Looking For

- 2+ years' experience in customer service, accounts, or collections (high-volume preferred)
- Experience with, or confidence learning, Jobber and Xero
- Confident handling payment conversations and difficult customers
- A positive, helpful energy and a calm, organised approach under pressure
- Comfort working across private, commercial, NDIS, Aged Care, and insurance clients

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📌 Customer Service Coordinator (Queensland)
🏢 Dylan's Mowing
📍 Queensland