As our new Performance Relationship Manager, you will play a strategic role in building & maintaining strong relationships with our key suppliers, ensuring their performance aligns with the organisation's goals and objectives.

This role will require semi-regular interstate travel as required.

Key Accountabilities:

- Establish and maintain strong, collaborative relationships with key suppliers & stakeholders, conducting regular visits to their offices to ensure effective communication and strengthen partnerships
- Conduct regular supplier performance reviews, meticulously evaluating their adherence to agreed-upon Service Level Agreements & Key Performance Indicators
- Hold suppliers accountable for Service Level Agreements, forecasts, and capacity, intervening proactively with corrective action
- Act as the primary conduit between our external partners and suppliers, and internal departments, to resolve issues and ensure productive outcomes
- Develop and implement strategies to enhance supplier performance, including identifying areas for improvement and executing corrective actions, in collaboration with the Commercial Network team
- Deliver score cards to suppliers in a team-oriented, face-to-face setting
- Analyse performance data to identify trends, areas of concern, and opportunities for improvement, and prepare comprehensive reports on supplier performance for internal stakeholders
- Identify and assess potential risks associated with supplier relationships, including developing and implementing mitigation strategies to minimise the impact of potential risks
- Contribute to the development and implementation of the organisation's overall supply chain strategy, identifying opportunities to enhance its efficiency, cost-effectiveness, and resilience

What experience you’ll bring:





- Minimum of 3-5 years of experience in a supply chain management role, with a focus on supplier relationship management and performance evaluation
- Substantial experience in and current knowledge of the building repair / construction industry including the relationship between the industry and the Insurance sector
- Experience working with KPI’s/SLA’s and how they are used to improve performance
- Demonstrated negotiation & influencing skills along with strong facilitation or presentation experience
- Strong contract management skills along with in-depth understanding of supply chain principles and practices
- Excellent analytical and problem-solving skills used to review reports and data/information to identify trends
- Proficiency in using relevant software and tools, including Excel & Power BI, and the ability to build and maintain strong relationships with internal and external stakeholders

Location: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.

Benefits:

- Options for extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Award Winning Workplace Giving Program - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.

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📌 Performance Relationship Manager (North Lakes)
🏢 Auto & General
📍 North Lakes