You will play a key role in the Client Growth team, supporting the acquisition and onboarding of new clients and ensure a smooth experience from initial enquiry through to successful onboarding. Reporting to the Operations Manager - Client Growth, you will coordinate lead activity across multiple channels, manage appointments, and maintain accurate records using systems like Salesforce and MAC. You will work closely with Aged Care Specialists and Care Partners to ensure seamless transitions and high-quality service delivery.
Key responsibilities include:
- Prompt and efficient management of inbound enquiries and leads from various sources.
- Structured outbound lead activity, including nurturing CHSP clients into the Support at Home pipeline.
- Validation of client funding, including confirmation of eligibility and co-contribution requirements.
- Undertaking initial risk identification and escalation during onboarding, including service capacity or client -related risks.
- Building strong relationships across Client Growth, Operations and third-party providers.
- Maintaining accurate records in Salesforce and other systems.
- Acting as a subject matter expert on Silverchain services and onboarding processes.
- Ensuring quality assurance and best practice in administrative processes.
- Identifying and escalating onboarding challenges or risks.
This role is full time hours, on a 12-month secondment. The successful person will be based in Sydney with regular attendance at the Bella Vista office required.
About you:
- You are organised, client-focused and thrive in a fast-paced environment.
- Strong administration skills, a passion for helping vulnerable clients and a collaborative mindset.
- Experience in business-to-consumer sales or service administration.
- Strong organisational and relationship-building skills.
- Excellent time management and communication abilities.
- Ability to identify and communicate business improvement opportunities.
- Passion for supporting elderly clients and their families.