Adairs is seeking a Senior Customer Service leader to drive service excellence across our national network and online channels. Working with senior leaders, you will shape the customer experience, build capability, and lead initiatives that support customers across stores and regions.
You will manage a large, remote or hybrid team, monitor KPIs, analyse service metrics, and partner with Retail, Digital, Supply Chain, Marketing and Operations to foster a customer-first culture.
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📌 Customer Service Operations Lead (Melbourne)
🏢 Adairs Retail Group
📍 Melbourne
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