Case Manager - Yes Unlimited Adults & Families team (Betty's Place)

Case Manager - Adults and Families - Betty's Place Women's Refuge

Award Category

Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 4 with above-award leave entitlements and conditions. Salary packaging available.

Employment Terms

This is a 12-month Parental Leave backfill contract position.

60 hours per fortnight - exact hours/days negotiable.

6-month probationary period applies. All employment is subject to ongoing funding.

Why Work for Us?

We pride ourselves on genuinely living our values and providing a great workplace culture for our teams. Benefits include:

- Generous NFP salary packaging that reduces your taxable income, meaning you take home more
- Above award Wellbeing Leave, Paid Parental Leave and Domestic and Family Violence Leave
- A flexible and family friendly work environment
- A supportive and growth focused workplace culture underpinned by our Organisational Culture Agreement
- Work within our Trauma Informed and Strengths Based Model of Practice
- Our Employee Assistance Program available to support you and your family through a range of free professional services
- Comprehensive induction and ongoing training

Who is Yes Unlimited?

Yes Unlimited is all about investing in people and building thriving communities. We are a not-for-profit, community-based organisation and have been delivering a range of services and supports in Albury and surrounding areas for more than 40 years. Yes Unlimited is 100% locally grown and governed. We pride ourselves on our organisational culture and a commitment to genuinely living our values:

- Clients First
- We are deeply on our client’s side
- We are eternally optimistic and don’t give up
- We actively support clients’ autonomy
- Doing it together
- We build dynamic teams
- Leaders in Practice
- We are brutally honest with ourselves about what’s working and what is not
- We are creative, innovative and purposeful in our practice
- We are always learning

Specialist Homelessness Services and Betty's Place Women's Refuge





Yes Unlimited is the lead agent for all Specialist Homelessness Services in the Southern Murrumbidgee area and in partnership with Kirrinari Community Housing, Vinnie’s Services and VERTO Tenants Advice, provide a range of services that support people who are experiencing homelessness or are considered to be at risk of homelessness. Betty’s Place, and now also our brand-new Core and Cluster Refuge known as Betty's Place East, provides accommodation and outreach support for women and their children who are homeless, at risk of homelessness, or escaping family and domestic violence.

The Case Manager - Adults and Families

The Case Manager works across the Yes Unlimited Adults and Families Team providing a range of therapeutic and case management services for adults and families who may be homeless or at risk of homelessness and/or experiencing domestic and family violence aimed at supporting them to reach their identified goals.

What you'll be doing:

Support Refuge Operations: Support the operation and safe delivery of services across our two dedicated women’s domestic and family violence refuges Betty's Place Central and Betty's Place East. Comprehensive Intake & Assessment: Perform thorough initial screenings and assessments to identify needs, connecting clients to immediate internal supports or external pathways. Collaborative Support Planning: Draw on clients' unique strengths, aspirations, and needs to collaboratively develop, implement, and review personalized case plans with clear, achievable goals. Manage Safety & Risk: Provide proactive safety planning, dynamic risk management, and multi-agency coordination responsive to the specific complexities of domestic and family violence.



Deliver Tailored Practical & Emotional Support: Offer holistic assistance—including practical help, informal counseling, advocacy, skill building, family support, and guidance to secure and maintain affordable housing and build a life free from violence. Shape Our Practice: Actively engage in the development and operationalizing of Yes Unlimited’s Model of Practice which includes Strength Based Practice, Trauma Informed Approach and the Five Foundations for Ending Homelessness

Key Selection Criteria:

Qualifications & Experience

Have, or be working towards the completion of, a formal qualification in Social Work, Social Welfare, or related discipline and / or prior experience in working within the community sectors

Experience in the provision of case-management services for vulnerable adults and families particularly issues of homelessness or domestic and family violence will be a significant advantage.

Personal Qualities

Passionate about our local community and working with people and their families.

Strong commitment to personal and professional development

High level of self-awareness and comfort with critical reflection

Comfort in a changing, fast paced workplace with an eye on the big picture

Skills & Knowledge

A demonstrated understanding and working knowledge of Strengths Based and Trauma Informed principles and practice

An understanding of social issues relating to our local context

Strong written and verbal communication skills

Highly developed interpersonal skills including the ability to establish rapport, engage with and motivate others

Demonstrated ability to work both independently and as part of a team toward established goals

Sound administration skills including confidence in the use of information and communications technology

Other requirements

Have and maintain a current driver’s licence, sound driving record and industry relevant Police and NSW Working with Children clearance;

Have and maintain a current First Aid Certificate.

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📌 Case Manager - Yes Unlimited Adults & Families team (Betty's Place) (Albury)
🏢 Yes Unlimited
📍 Albury