7d ago , from Illawarra Mercury Job Board

Job Type: Permanent position | Full time position

Job Description

Capella Sydney This role is suitable for professionals with experience across restaurant, venue, and event operations, capable of delivering exceptional guest experiences while managing financial performance, team leadership, and operational excellence in a luxury hospitality environment. About the Role

Benefits

- Competitive salary package
- Structured training, learning and development opportunities
- Career progression within a luxury hospitality brand
- Complimentary meals whilst on duty
- Uniform and laundry provided
- A supportive and inclusive work environment
- Opportunities to be part of a world-class luxury hospitality team

Key Responsibilities

- Oversee daily restaurant, venue, and banquet/event operations, ensuring high-quality service delivery, consistency, and compliance with Capella brand standards.
- Lead the team by example during service, maintaining a visible presence on the floor, engaging with guests, and ensuring personalised service and guest satisfaction.
- Manage and develop team members, including Supervisors and service staff, through recruitment, training, performance management, and succession planning.
- Conduct briefings, coaching, and training to ensure staff meet service, grooming, and operational standards.
- Full responsibility for financial performance, including budgeting, cost control, payroll management, stock control, and revenue optimisation through upselling and strategic initiatives.
- Monitor KPIs, manage P&L; performance,



and implement strategies to maximise profitability.
- Oversee reservations, service planning, and event coordination, ensuring seamless delivery of restaurant and banquet/event services.
- Coordinate with kitchen and other departments to maintain service flow, timing, and quality standards.
- Ensure compliance with all food safety, hygiene, health and safety, and licensing regulations, maintaining audit readiness and adhering to Forbes and LQA service standards.
- Manage guest feedback, resolve complaints effectively, and implement continuous improvement initiatives.
- Contribute to marketing and promotional strategies, menu development, and business growth initiatives while maintaining solid interdepartmental relationships and ensuring smooth operational communication.

Qualification & Experience

- Relevant qualification: Diploma or Degree in Hospitality, Restaurant Management, or related field
- Minimum 2–5 years’ experience in a similar role
- Proven experience managing restaurant or venue operations in a luxury hotel or high-end hospitality environment
- Robust financial acumen, including budgeting, cost control, and revenue management




- Demonstrated leadership and team management experience
- Excellent communication and interpersonal skills
- Experience in guest relations, complaint resolution, and service excellence
- Knowledge of POS systems, reservations systems, and operational reporting
- Ability to manage both restaurant service and events/banquets operations
- Full Australian working rights
- A luxury hotel experience is highly desirable

About Company

Capella Hotels and Resorts embodies excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest.

Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location’s dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Work Type: Full time Salary: $79499-95000 Job Expire: 26-08-2026

#J-18808-Ljbffr

📌 Restaurant Manager (New South Wales)
🏢 Sociable Tech
📍 New South Wales