Job Description - Manager – Services & Support (0000BCNJ)

Manager – Services & Support - 0000BCNJ

- Ongoing, Full-Time

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Manager, Services and Support to be part of our Criminal Records, Forensic Evidence & Technical Services Command. The Manager, Services and Support coordinates business teams within the Command to deliver a range of support services to contribute to business management, administration and planning.

The NSWPF, Criminal Records consists of two service areas and 105 staff delivering critical services to operational police, the justice system, key stakeholders and the community. Operating within strict state and national turnaround timeframes, the area plays a vital role in ensuring the integrity, accuracy and timely delivery of criminal record information.

As the Manager, Services & Support, you will lead a large and diverse workforce in a high-volume environment.

In this leadership role, you will drive service excellence, champion continuous improvement, ensure compliance with legislative and policy requirements, and provide strategic advice to support informed decision making.

We are seeking an influential leader with strong people management skills, sound judgement and excellent communication abilities,



along with a proven ability to manage competing priorities and deliver measurable business outcomes.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences,



and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

- Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
- Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]
- Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [email protected]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

Location

Sydney Region-Sydney - Greater West

Work Type

Full time

Number of Positions

1

Total Remuneration Package: Base salary ranges from $133,348 to $146,945 plus employer's contribution to superannuation of 12% and annual leave loading.

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge theircontinued connection to their country and culture.

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📌 Manager – Services & Support (New South Wales)
🏢 Nsw Government
📍 New South Wales