We're looking for a friendly, reliable front desk receptionist to be the face of our short-term letting business. Working on full time basis, you'll be the first point of contact for our guests — welcoming them on arrival, handling enquiries and bookings, and making sure every stay gets off to a smooth start. This role suits someone who enjoys people, stays organised under pressure, and is flexible with shifts including weekends, public holidays, and peak periods.

Key responsibilities

- Guest check-in and check-out
- Warmly greet guests on arrival and manage a smooth, productive check-in
- Verify guest identification and booking details, and process any outstanding payments, deposits or bonds
- Issue keys, access codes or entry passes and explain property features, house rules, Wi-Fi, parking and local information
- Manage check-outs, including key/access return, and note any damage, extra charges or lost property
- Handle late arrivals, early check-in requests and after-hours access in line with our procedures





Bookings and enquiries

- Respond promptly and professionally to enquiries by phone, email and online messaging
- Take and confirm reservations, and manage changes, extensions and cancellations
- Manage listings and messages across booking platforms (e.g. Airbnb, Booking.com, Stayz) and keep the calendar and availability up to date
- Provide guests with accurate information on rates, availability, property details and local attractions
- Upsell additional nights, services or upgrades where appropriate

General front desk and support

- Log and pass on maintenance issues and liaise with cleaning/housekeeping so properties are guest-ready
- Handle guest questions, requests and complaints calmly, escalating to a manager when needed
- Keep accurate records and assist with basic daily administration and reporting

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📌 Guest Services Manager (Queensland)
🏢 JHT Property Group
📍 Queensland