Events Coordinator at Queensland Multicultural Centre (QMC)

Join us in making a real difference every single day.

Embark on a journey where your passion meets purpose, and where your skills are the tools to transform lives. Become part of the Multicultural Australia Team dedicated to creating belonging for our clients and our team members.

About QMC

The Queensland Multicultural Centre (QMC) is one of Brisbane’s most distinctive exhibition and event venues, located beneath the iconic Story Bridge on the historic Yungaba site. Opened in 2012, this purpose‑built facility was created to foster unity, inclusion and a solid sense of belonging. By providing a space where cultural backgrounds can be shared and celebrated, QMC supports intercultural understanding and appreciation of diversity. With a wide range of versatile spaces for both community and corporate use, the Centre invites people to connect through performance, arts and events.

Managed by Multicultural Australia, QMC features a large theatre‑style performance space alongside multiple function and multi‑purpose rooms suitable for events, meetings and seminars. Additional facilities include a commercial kitchen, box office and bar. Situated in the inner‑city suburb of Kangaroo Point, QMC also partners with organizations across the precinct to deliver customised event solutions, including professional technical services, accommodation options, ticketing, photography, videography and more.

About this role

We have an exciting opportunity for an experienced Duty Manager (4 POSITIONS AVAILABLE). These roles are classified as Production and Support Staff - Level 4 under the Live Performance Award.

In this role you will:

- Overall coordination of events from “bump-in to bump-out”, including the supervision of other staff rostered on duty.
- Delivering exceptional customer service, resolving operational issues, maintaining a strong understanding of events requirements and providing events support to clients and hirers.
- At times overseeing and coordinating more than one event at a time.
- Liaise directly with clients, hirers, stage managers, artist and other Front of House staff to ensure high standards of presentation and customer service is provided to all during events and/or functions.
- Manage and provide an efficient, safe,welcomingand friendly Front of House service to Queensland Multicultural Centre.




- Ensure all relevant policies and procedure guidelines are met in relation to workplace health and safety, emergencymanagementand crowd control legislation.
- Resolve patron and visitor complaints and disputes in a professional and efficient manner and refer any unresolved issues to the Venue Manager.
- Conduct event and/or functions briefing with the Front of House team and the venue technician prior to each event bump in whenrequired.
- Make public announcements via the in-house public address system in a clear and concise manner asrequired.
- Assistthe ushers and client to ensure all patrons are seated efficiently, performancescommenceat scheduled times and event and/or functions are running according toRunsheettimes.
- Assistwith the training and development of casual FOH Usherstomaintainan effective, skilled,motivatedand welcoming Front of House team.
- Assistbox office staff in Box Office asrequired.
- Assistthe bar staff and Liquor Approved Manager with the management of Responsible Service of Alcohol asrequired.
- Act in the role of Chief Warden to ensure the safe evacuation of the Queensland Multicultural Centre in the case of emergency.
- Undertake First Aid Officer responsibilities during emergencies, including assessing the situation, providing first aid, and arranging emergency services where necessary.
- Conduct event and/or functions de-briefing with the Front of House team and the venue technician to ensure Duty Manager Reports and/or complaint or incident reports are completed efficiently and distributed after every event and/or function.
- Provide input to Venue Manager and Bookings & Functions Coordinator on patron and visitor satisfaction and customer service strategies.
- Ensure venue presentation and cleanliness.
- Responsibility for opening and closing procedures.
- Responsibility for security and contractor coordination.
- Responsibility for incident managementand reporting.
- Authority to make operational decisions during events, subject to Venue Manager approval.




- Authority to direct venue staff during shifts.
- Authority to manage patron behaviour and venue safety issues.
- To behave in a manner appropriate for business purposes in the conduct of your duties, ensuring a high level of customer service is provided for all clients, patrons, members of the public and visitors attending QMC events and functions.

REQUIRED QUALIFICATIONS, CAPABILITY, AND EXPERIENCE

- Current National Police Clearance Check.
- Possession of a current, paid Working with Children’s Blue Card.
- Responsible Service of Alcohol (RSA) Certificate.
- First Aid Certificate and CPR Certification.
- Front of House Duty Management experience (or similar role) in a similar events and/or functions venue.
- Good understanding of diverse styles of events and functions within a similar events and/or functions venue.
- Strong interpersonal skills with a demonstrated commitment to inclusive communication across diverse ethnic and cultural communities.
- Demonstrated ability to effectively manage competing priorities and client needs during multiple events and/or functions.
- Demonstrated ability to move swiftly around the venue in a safe and calm manner during multiple bookings to address client needs.
- Demonstrated ability to perform manual labour tasks asrequired. This role is not a desk role.
- Impeccable customer service and communication skills to successfully liaise with a diverse client and patron base and in particular experience working and communicating with multicultural groups and communities.
- Strong problem solving and negotiation skills.
- Demonstrated ability to provide effective service and assistanceto clients, patrons, members of the public and visitors with a calm, helpfuland authoritative manner while maintaininga relaxed and inviting environment.
- Demonstrated ability to work autonomously and independently without supervision whenrequired.
- Demonstrated ability to motivate and lead a team whenrequired.
- Good understanding of Front of House roles including box office, bar & ushering.
- Demonstrated ability to work aflexible rosteras the position requires evening and weekend work.
- Knowledge of Workplace Health & Safety and Responsible Service of Alcohol.

For any queries, please contactEdwina Wong-See, Venue Manager at *******@mcaus.org.au.

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📌 Events Coordinator at Queensland Multicultural Centre (QMC)
🏢 Multicultural Australia
📍 Queensland