We are a dynamic hospitality business offering premium hotel accommodation, a large Grand Ballroom, a dedicated bar and function room, a Private Dining Room, and a full-service Restaurant and Bar.

Our business caters to a diverse mix of corporate, conference, sporting, social and leisure guests, delivering exceptional service across accommodation, food and beverage, and events. With multiple revenue streams and a rapid-paced operating environment, this role offers excellent exposure to all aspects of hotel operations and genuine opportunities for professional growth and development.

Front Office All Rounder

We are a dynamic hospitality business offering premium hotel accommodation, a large Grand Ballroom, a dedicated bar and function room, a Private Dining Room, and a full-service Restaurant and Bar.

Our business caters to a diverse mix of corporate, conference, sporting, social and leisure guests, delivering exceptional service across accommodation, food and beverage, and events. With multiple revenue streams and a fast-paced operating environment, this role offers excellent exposure to all aspects of hotel operations and genuine opportunities for professional growth and development.

About the Role

We are seeking an enthusiastic and motivated Front Office All Rounder to join our team. This position is ideal for an individual who enjoys variety, thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences.

The successful candidate will work across a rotating roster consisting of AM and PM shifts, with occasional overnight coverage as required by the business.

This is a hands-on role that extends beyond traditional Guest Service Agent duties and provides the opportunity to develop operational leadership skills and contribute to the ongoing success and development of the Front Office team.

Key Responsibilities

- Deliver exceptional guest service at every stage of the guest journey.




- Perform efficient and professional check-ins and check-outs.
- Manage reservations, room allocations and guest requests.
- Handle payments, guest accounts and daily cashiering procedures.
- Respond to guest enquiries and resolve issues in a timely and skilled manner.
- Support day-to-day Front Office operations and ensure departmental standards are maintained.
- Assist with training, coaching and development of team members.
- Build strong relationships with internal departments to ensure a seamless guest experience.
- Complete administrative duties and reporting requirements as required.
- Provide occasional overnight coverage and support operational requirements across the business.

About You

To be successful in this role, you will possess:

- Previous experience in a hotel Front Office or Guest Services position.
- Exceptional customer service and communication skills.
- A professional presentation and positive attitude.
- Strong organisational and time management abilities.
- The ability to work independently and make sound decisions under pressure.
- Excellent attention to detail and problem-solving capabilities.
- A adaptable approach to work and availability across a rotating roster.
- A passion for hospitality and developing others.
- Experience with hotel property management systems will be highly regarded.

What We Offer

- A diverse and fast-paced hotel environment.
- Exposure to accommodation, events and food and beverage operations.
- Opportunities for career progression and professional development.
- Ongoing training and cross-departmental exposure.
- A supportive and collaborative team culture.
- The opportunity to contribute to the growth and development of the Front Office team.

If you are passionate about hospitality and are looking to take the next step in your career within a dynamic and growing operation, we would love to hear from you.

Applicants must have full Australian working rights. Sponsorship is not available.

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📌 Front Office All Rounder (Brisbane)
🏢 Beetson Hotel
📍 Brisbane