Work Flexibility

Remote or Hybrid or Onsite At Stryker, we hire for potential, mindset, and drive — not just what’s written on a resume. Some of our strongest performers have come from backgrounds in customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you’re looking to grow your career in medical technology and make a meaningful impact, this could be the opportunity you’ve been waiting for.

About The Role

As a Senior Customer Care Representative, You’ll be the go‑to person for complex enquiries, process improvement, and operational excellence — someone the team relies on to solve problems, drive consistency, and elevate the customer experience every day.

Responsibilities

- Act as the escalation point for complex customer enquiries, delivering timely and effective resolutions.
- Identify trends, recurring issues, and opportunities to improve service delivery and team efficiency.
- Drive continuous improvement initiatives that enhance quality, accuracy, and customer outcomes.
- Support compliance and audit readiness through strong process governance and documentation management.
- Partner closely with leaders and cross‑functional teams to share knowledge, improve workflows, and embed best practices across Customer Care.

Who You Are

You’re someone who naturally takes ownership. People come to you because you’re calm under pressure, solutions‑focused, and know how to navigate complexity with confidence.

Bringing

- Experience handling escalations or complex customer enquiries within a customer service or operations environment.
- Strong problem‑solving skills with the ability to think critically and make decisions confidently.
- Exposure to process improvement, compliance, or operational support activities will be highly regarded.
- Excellent communication skills and the ability to build credibility with both customers and internal stakeholders.

Requirements





Full Australian working rights

Why Join Us?

When you join us, you’re joining a mission to improve patient outcomes every day — but that’s just the beginning. You’ll also enjoy a supportive setting where you can grow your career and make a real impact.

Benefits

- Health care, financial wellbeing, and insurance options to help you stay healthy and secure
- Ongoing training and career development opportunities so you can keep growing
- Paid parental leave and volunteer days to support your life outside of work

Travel Percentage

None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer cutting-edge products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Details

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co‑located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

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📌 Senior Customer Care Representative (New South Wales)
🏢 Stryker
📍 New South Wales