State Service Delivery Manager (Metering Operations)

Macquarie Electric Pty Ltd – Sydney CBD NSW

At Macquarie Electric, we’re proud to be one of Australia’s leading smart metering and electrical services providers. With a robust presence across NSW and SA, our reputation is built on reliability, professionalism, and technical excellence. We partner with Meter Providers to deliver seamless field services.

We are seeking an experienced and driven State Service Delivery Manager to lead the delivery of our metering operations across New South Wales. This is a key leadership role responsible for ensuring safe, compliant, and efficient field service delivery while supporting a high-performing team of Electrical Supervisors and Meter Technicians.

If you are a strong people leader with technical expertise in metering, a passion for operational excellence, and a commitment to safety and continuous improvement, we'd love to hear from you.

About the Role

As the State Service Delivery Manager, you will oversee the technical service delivery of metering operations at a state level. You will provide leadership, coaching, and technical support to field teams while ensuring operational KPIs, regulatory requirements, and safety standards are consistently achieved, driving service performance and improving operational processes.

Key Responsibilities

- Lead and support a team of Electrical Supervisors and Meter Technicians to deliver safe, compliant, and high-quality metering services across NSW.
- Manage operational performance, ensuring KPIs, service delivery targets,



regulatory obligations, and customer expectations are consistently achieved.
- Provide technical leadership and escalation support for advanced metering technologies, complex field issues, and Meter Provider requirements.
- Drive a culture of safety, continuous improvement, and operational excellence by enhancing processes, systems, reporting, and field performance.
- Collaborate with internal and external stakeholders to improve safety, quality, compliance, and business outcomes while supporting organisational change initiatives.

About You

- Electrical industry experience within the metering industry
- Previous experience leading field-based operational teams.
- Strong knowledge of metering installations, electrical standards, and regulatory compliance.
- Excellent leadership, coaching, and people management skills.
- Strong problem-solving and decision-making abilities.
- Experience driving operational improvement and performance outcomes.
- High-level communication and stakeholder management skills.
- Commitment to workplace health, safety, environmental, and quality standards.

Package on Offer

- Competitive salary package
- Fully maintained company vehicle
- Company mobile phone
- Attractive performance-based incentive program
- Opportunity to lead a growing and dynamic field operations team
- Supportive leadership environment with career development opportunities
- Flexible hybrid working arrangement in NSW

Contact Michael Townsend ***************@mqegroup.com.au for further information.

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📌 State Service Delivery Manager (Metering Operations) (New South Wales)
🏢 Macquarie Electric
📍 New South Wales