If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

We are seeking an experienced Audit & Assurance Officer to join our Business Performance and Compliance team at Lifestyle Solutions and play a critical role in supporting the implementation, monitoring, and continuous improvement of internal audit, quality assurance, and compliance systems across Child and Family Services nationally.
You will undertake operational and practice audits, analyse both quantitative and qualitative data, identify areas of risk, and support operational and practice teams to ensure services align with Out-of-Home Care (OOHC) legislation, state-based regulatory requirements, accreditation standards, contractual obligations, and organisational policies.

This is a full-time position based in Sydney or Newcastle (broader NSW with flexibility to travel) and requires national travel dependent on operational requirements.

About you

You are an analytical, collaborative skilled who brings expertise in quality assurance, auditing, and continuous improvement practices.
You will have:

- Relevant tertiary qualification in Human Services, Social Work, Psychology, Business, Compliance, Quality, or a related discipline.
- Demonstrated experience in quality assurance, auditing, compliance, or continuous improvement within human services or OOHC environments.
- Knowledge and understanding of OOHC legislation, child protection frameworks, and state-based regulatory requirements.
- Experience conducting internal audits, file reviews, practice observations, process reviews, or compliance assessments.
- Strong analytical skills with experience interpreting quantitative and qualitative data to identify trends and risks.
- Excellent report writing,



communication, and stakeholder engagement skills.
- Demonstrated ability to support operational teams to implement sustainable improvements.
- Current Working with Children Check and National Criminal History Check.
- Current driver’s licence and willingness to travel nationally as required.

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

- Access salary packaging benefits to increase your take home pay by reducing your taxable income.
- Access free confidential counselling and support from our Employee Assistance Program.
- As a social enterprise, we aren’t solely reliant on external funding which means better job security so you can focus on providing quality care and service to our customers.

Work with purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and encouragement that allow people to make choices to enhance their well‑being and lifestyle, whether it’s in their own home, local community or in our residential facilities.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with a disability.
Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA, Possability Group and Lifestyle Solutions. Read more about our story at independenceaustralia.com.au.

Commitment to diversity

Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on *******@iagroup.org.au.

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📌 Audit & Assurance Officer (Newcastle City Council)
🏢 Independence Australia
📍 Newcastle City Council