At Sapphire Support, we provide high-quality disability and mental health services throughout South East Queensland. As our organisation continues to grow, we're looking for an experienced and motivated NDIS Compliance & Funding Officer to become an important member of our Head Office team.

This is not a traditional compliance role.

Approximately 40% of your role will focus on participant funding, compliance and maintaining accurate participant records and invoicing processes in shift care . The remaining 60% will see you supporting the CEO and Operations Manager with business improvement initiatives, systems, projects, overseeing our offshore administration/ Rostering team (2 at this point) and assisting across a variety of Head Office functions.

If you're someone who enjoys variety, takes pride in your work and likes making a genuine contribution to the success of a business, you’re a Sapphire candidate!

About the Role

Reporting directly to the CEO and Operations Manager, you'll become a trusted member of our Head Office team.

This is a hands-on role where no two days are the same.

You'll work across participant funding, compliance, systems, projects and team coordination while also assisting with a range of business support activities.

We're looking for someone who enjoys learning, solving problems and continually improving the way things are done.

Key Responsibilities

NDIS Compliance & Funding (Approx. 40%)

Review participant funding documentation.

Review Service Agreements, Schedules of Support and Rosters of Care.

Maintain accurate participant funding and compliance records.

Implement approved weekly participant funding and invoicing amendments by updating billing templates to reflect authorised changes.

Ensure all participant invoicing amendments are completed accurately and only following approval from the CEO and/or Operations Manager.

Work closely with the CEO,



Operations Manager and Finance Officer to ensure participant funding records and invoicing remain accurate and up to date. Again, via our shift care software system

Please Note: This role implements approved participant funding and invoicing changes. Approval of participant funding, budgets and invoicing decisions remains the responsibility of the CEO and Operations Manager.

Business Support & Continuous Improvement

Assist with business improvement initiatives.

Coordinate and support special projects.

Assist with implementing new software and business systems. (If ever required)

Review processes and identify opportunities for improvement.

Prepare reports and assist with organisational projects. (As required)

Offshore Team Coordination

Provide day-to-day support to Sapphire Support's offshore administration team.

Allocate work and monitor workflow.

Provide guidance and mentoring where required.

Ensure work is completed accurately and on time.

Head Office Support

Assist with recruitment and onboarding administration. (When Directed by CEO)

Prepare reports and correspondence. (If Required)

Assist with compliance administration.

Support the Head Office team wherever required.

About You

You're organised, adaptable and enjoy working across a variety of tasks.

You understand the importance of participant funding and compliance, but you're equally comfortable assisting with projects, systems, administration and supporting your colleagues.

You're confident using technology and enjoy learning new software.



You can comfortably work across Microsoft Office and multiple business systems, including NDIS software such as Shift Care. ( Learning this software is straight forward as user friendly)

Most importantly, you take ownership of your work, communicate well and enjoy being part of a team-oriented team.

Previous experience working within an Australian NDIS provider.

Sound understanding of participant funding, Service Agreements, Schedules of Support and Rosters of Care.

Demonstrated proficiency using Microsoft Outlook, Word, Excel and Teams.

Confidence working across multiple software systems while maintaining a high level of accuracy.

Experience using NDIS software, with Shift Care experience highly regarded. (however, software is user friendly)

Excellent organisational skills and attention to detail.Strong written and verbal communication skills.

Ability to manage competing priorities.

Professional, positive attitude with a willingness to learn.

Why Join Sapphire Support?

At Sapphire Support you'll become part of a friendly, experienced and supportive Head Office team. Your one of the Sapphire Family!

We pride ourselves on maintaining a professional yet relaxed workplace where teamwork, respect, accountability and a sense of humour are genuinely valued. Culture is a critical element of our business model and success; we have a saying “We leave the Drama for the stage”

We encourage new ideas, continuous improvement and people who enjoy contributing beyond their own role.

If you're looking for a position where your experience will be valued and your contribution will genuinely make a difference, we'd love to hear from you.

Please note: Previous experience working within an Australian NDIS provider is essential. Applicants without demonstrated NDIS industry experience are unlikely to be shortlisted.

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📌 NDIS Compliance & Funding Officer (Sunshine)
🏢 Sapphire Support
📍 Sunshine