Purpose

We're looking for an IT Support to be the on-the-ground technical backbone for our operations, working closely with our Sydney-based partner. This role sits at the intersection of day-to-day IT support, tooling administration, and workflow building, keeping our team connected, unblocked, and set up to move fast as we scale.

The ideal candidate is a proactive builder who doesn't wait to be told what to fix. You're comfortable owning the Microsoft 365 environment, building dashboards in Jira or Monday.com , and being the first responder when something breaks, including on short notice, when it matters most.

It's a chance to build real ownership over a function from the ground up, with a clear path from a freelance engagement into a full-time seat on the team.

You could be a great fit if...

- You're an Australian citizen who wants to be the go-to IT person for a fast-scaling team
- You have 2-3 years of experience in IT support, systems admin, or ops, and you're hungry to own more than a ticket queue
- You live inside Microsoft 365 Teams, Outlook, SharePoint, OneDrive, and can set it up in your sleep
- You've built dashboards or workflows in Jira or Monday.com , and get a genuine kick out of a clean, well-organized board
- You spot a broken process and can't help fixing it, even when nobody asked
- You're comfortable being reachable for the occasional urgent fire, because you know that's part of the job
- You like the idea of starting as a freelancer and growing into a full-time role as the relationship proves itself

Requirements

- 2-3 years of relevant IT support or systems administration experience
- Strong hands-on knowledge of the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive), including user setup, permissions, and configuration
- Experience with Jira or Monday.com , especially building dashboards and board structures
- Ability to design and maintain scalable workflows and board structures,



not just execute instructions handed to you
- Proven ability to triage and resolve IT issues across a distributed or remote team
- Experience managing SaaS subscriptions, user access, and permissions across multiple platforms
- Strong documentation habits: you keep tools, access protocols, and processes written down and current, not just in your head
- Clear written and verbal communication; able to explain technical concepts to non-technical teammates
- Reliable availability for urgent, time-sensitive IT issues, not just scheduled hours
- Openness to transitioning from a freelance engagement into a full-time role over time

Bonus Points

- Based in Sydney
- Exposure to marketing technology stacks, analytics tools, CRM platforms, ad management tools
- Understanding of API-based integrations between SaaS platforms
- Familiarity with performance marketing tools or concepts, or e-commerce analytics platforms like Polar Analytics or Triple Whale
- Experience with e-commerce platforms such as Shopify or Amazon Seller Central
- Basic scripting or automation experience (Zapier, Make, Power Automate)
- Understanding of IT security basics, SSO, 2FA, access hygiene or a genuine passion for cybersecurity
- Experience in an agency, DTC brand, or multi-brand operating environment
- Experience supporting distributed or remote teams across time zones
- Open to eventually relocating to Abu Dhabi

You probably shouldn't apply if...

- You're only interested in a strictly freelance arrangement with no path to full time
- You need every task fully scoped before you can start, rather than setting up systems from scratch
- You're unreachable outside a fixed 9-to-5 window when something urgent comes up
- You'd rather wait for direction than jump in and build the fix yourself
- Documentation feels like an afterthought to you rather than a habit you maintain by default
- You're not comfortable troubleshooting across a distributed team or explaining technical issues to non-technical stakeholders

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📌 It Support Specialist (New South Wales)
🏢 Valerie group
📍 New South Wales