Service Dispatch & Scheduling Coordinator

Evermore Plumbing and Gas – Arana Hills QLD

Service Dispatch & Scheduling Coordinator

Help build one of Queensland's best service businesses.

Most people think dispatch is about moving jobs around on a calendar.

We think it's about keeping people informed, supporting your team and making sure every customer receives the service they deserve.

It's one of the most important roles in our business.

If you're someone who enjoys taking ownership, solving problems and making a real impact behind the scenes, keep reading.

Who are we?

At Evermore Plumbing & Gas, we're building more than a plumbing company.

We're building a service business we're genuinely proud of.

Over the past few years we've grown rapidly by focusing on one simple thing...

Always find a better way.

Whether that's improving our systems, investing in better technology, refining our processes or simply communicating better, we believe standing still is moving backwards.

We're not interested in standing still.

If you enjoy learning, improving and helping build something better than it was yesterday, you'll probably feel at home here.

We're proud recipients of the Master Plumbers Queensland Service Excellence Award, but we're far more excited about what we're building next.

The role

Our Customer Service Representative books the work.

Your role is making sure everything that happens after that runs smoothly.

You’ll become the operational hub between our customers, our field technicians and our leadership team.

Every day you'll help keep nine plumbers productive, informed and supported while ensuring our customers always know what's happening.

Your day may involve:

- Coordinating technician schedules.




- Keeping customers updated throughout the day.
- Supporting our field team with materials, machinery hire and subcontractor coordination.
- Managing your email inbox and following jobs through to completion.
- Reviewing completed work before invoicing.
- Preparing and submitting commercial client invoices.
- Working closely with our Lead Plumber & 2IC and Director to continually improve the way we operate.

You won't spend your day answering incoming customer calls.

We've deliberately structured our office so everyone can focus on doing what they do best.

You'll probably enjoy this role if...

- You enjoy solving problems rather than complaining about them.
- You like bringing order to a busy day.
- You naturally look for smarter ways to do things.
- Technology interests you rather than intimidates you.
- You communicate well with all types of people—from customers to tradies.
- People trust you because you simply get things done.
- You don't need someone looking over your shoulder to stay motivated.

What we're really looking for

We're looking for the right mindset.

We can teach you plumbing.

We can teach you our software.

What we can't teach is someone who genuinely cares, takes ownership and wants to keep improving.

If you've worked in scheduling, dispatch, service coordination or administration, fantastic.





If you've never worked in plumbing but everything above sounds like you, we'd still love to hear from you.

Why people enjoy working here

Let's be honest...

No two days are the same.

Maintenance plumbing is unpredictable.

Sometimes the schedule runs perfectly.

Sometimes everything changes before morning tea.

That's exactly what makes this role rewarding.

If you enjoy variety, thinking on your feet and finishing the day knowing you've genuinely helped your team succeed, you'll probably love it here.

We're big believers that work should be enjoyable.

A huge part of life is spent at work, so we've built a business where people support each other, communicate openly, enjoy a laugh and celebrate the wins together.

Where this role can take you

We're a business with a transparent vision.

As we continue to grow, the opportunities within our business will continue to grow too.

This role has genuine potential to develop into a broader leadership position for someone who wants to grow with us.

If you're looking for somewhere to build a career—not just find your next job—we'd love to hear from you.

One last thing...

We're not looking for someone who's happy doing the same thing every day because that's how it's always been done.

We're looking for someone who enjoys change.

Someone who sees challenges as opportunities.

Someone who wants to contribute ideas, embrace new technology and help build something they're genuinely proud to be part of.

If you've read this far and found yourself thinking,

"These sound like my kind of people."

Then we'd genuinely love to hear from you.

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📌 Service Dispatch & Scheduling Coordinator (Moreton Bay Region)
🏢 Evermore Plumbing and Gas
📍 Moreton Bay Region