Resident Services Officer

Transform lives, every single day. At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. As a Resident Services Officer, you will play a vital role in creating a welcoming, connected and supportive environment for residents within our Seniors Communities. You will be the friendly face at the heart of village life, helping residents feel informed, valued and supported every day.

Working Conditions

Permanent full‑time position at Castle Hill Village, Monday to Friday, 8:00am – 4:00pm.

Responsibilities

- Customer Service & Resident Support
- Welcome residents, visitors, contractors and guests, providing exceptional reception and concierge services
- Respond promptly and professionally to resident enquiries and concerns
- Assist residents with accessing village services, digital tools and community activities
- Support new resident onboarding and orientation to ensure a positive transition into village life
- Provide practical day‑to‑day assistance and connect residents with the right support when needed

- Administration & Communication

- Manage reception, phone, email and general administrative activities
- Maintain accurate resident records within village systems and databases
- Coordinate village communications, newsletters, notices and digital displays
- Support meeting coordination, room bookings and record management
- Assist village teams with resident correspondence and information sharing

- Lifestyle & Community Engagement

- Support the delivery of resident activities, events and wellbeing programs
- Assist with event coordination, registrations, room setup and feedback collection
- Encourage participation and help residents stay connected to village life




- Support transport and attendance arrangements for village activities where required

- Collaboration & Continuous Improvement

- Build positive relationships with residents, families, suppliers, contractors and internal teams
- Assist in resolving day‑to‑day resident concerns and operational matters
- Contribute to a positive and inclusive team culture
- Support continuous improvement initiatives across the village

Qualifications

- Experience in customer service, administration, reception or hospitality roles
- Solid communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Confidence using Microsoft Office and digital systems
- Strong attention to detail and problem‑solving skills
- Current unrestricted Driver’s Licence preferred
- Ability to work collaboratively within a team environment

Benefits

- Salary packaging – up to $15,900 of income tax‑free
- Up to $2,650 tax‑free for accommodation, meals and entertainment
- Ongoing professional development and leadership training
- Exclusive discounts to over 400 retailers
- Employee Assistance Program
- Fitness Passport with discounts to over 800 gyms for you and your family
- Employee Referral Program – incentive of $1,200 when a referred friend is hired and reaches six months of service
- Formal recognition through performance reviews and award processes

EEO Statement

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian‑based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

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📌 Resident Services Officer (The Hills Shire)
🏢 Anglicare
📍 The Hills Shire