Professional Holiday Homes – Callala Bay NSW

Housekeeping & Maintenance Manager | Holiday Rentals
Callala Bay, NSW | Full time | Mon-Fri | $40-$50 per hour + Performance Related Bonuses
We are a growing holiday rental management company operating across the south-coast Jervis Bay area, managing 250 short-term rental properties.

We're seeking an experienced Housekeeping & Maintenance Manager to oversee housekeeping operations, property presentation standards, contractor performance and maintenance co-ordination across our portfolio.

This is a hands-on leadership role ideal for someone from relevant background who enjoys leading people, maintaining high standards and ensuring exceptional guest experiences.

About the Role

Reporting directly to the General Manager, you will be responsible for managing a network of housekeepers, contractors and suppliers while ensuring our properties consistently meet presentation, cleanliness and maintenance standards.
You will play a critical role in maintaining quality across the portfolio, supporting housekeepers, resolving operational issues, monitoring performance and continuously improving systems and processes.

Key Responsibilities

Housekeeping Operations

- Recruit, onboard and induct housekeepers and service providers
- Manage housekeeping allocations and resourcing across the property portfolio
- Monitor housekeeping performance through reviews, reporting and KPI tracking
- Provide coaching, feedback and support to housekeepers and contractors
- Manage performance concerns and implement improvement plans where required
- Ensure housekeeping procedures, standards and expectations are consistently followed
- Organise and facilitate housekeeping meetings, training sessions and communications
- Investigate and resolve housekeeping-related issues raised by guests, owners or team members

Maintenance & Contractor Management

- Manage maintenance requests and maintenance workflows




- Monitor jobs through to completion and ensure quality standards are met.
- Build and maintain strong relationships with contractors and suppliers.
- Coordinate linen requirements across the portfolio.
- Manage relationships with laundry and linen suppliers.
- Monitor supplier performance and resolve issues when required.
- Ensure stock levels and operational requirements are consistently maintained.
- Provide regular operational and KPI reporting to the General Manager.
- Identify opportunities to improve systems, processes and service delivery.
- Assist with the implementation of operational improvements across the business.
- Support the ongoing growth and development of the housekeeping operation.

About You

- You are highly organised, proactive and solutions-focused.
- You take pride in maintaining high standards, building strong relationships and holding people accountable while creating a positive and supportive working environment.
- You are equally comfortable working in the office, conducting property inspections, managing contractors and solving problems in real time.
- Experience of co-ordinating operations, projects or similar
- Confident with technology / systems
- Strong organisational and time management skills.
- Strong communication and relationship management skills.
- Excellent attention to detail and commitment to quality standards.
- Current driver's licence

Highly Regarded

- Experience managing housekeepers, cleaners, contractors or service providers across multiple properties or locations
- Experience managing rosters, allocations and operational scheduling
- Experience coordinating maintenance works and contractor networks.
- Experience using property management, scheduling or operational software systems.
- Experience producing reports and monitoring KPIs
- Experience handling complaints

What's On Offer?

- Performance-related bonuses
- Opportunity to play a key role in shaping and improving operations within a growing company.

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📌 Housekeeping & Maintenance Manager (Callala Bay)
🏢 Professional Holiday Homes
📍 Callala Bay