Operations Manager – Belmondos Wholefoods

About

Belmondos Organic Market is a cornerstone of the Noosa community and a premier destination for organic living, sustainability, and high-quality food. We operate a multi-business precinct that champions craftsmanship, community connection, and commercial excellence.

The Role

With our current Operations Manager transitioning to pursue a personal passion in organic farming, we are seeking a frontline operational leader to guide Belmondos Wholefoods through its next chapter.

Our outgoing manager successfully built a world-class, data-driven operational foundation - including a complete transition to Square POS and external ERP for inventory management. With these robust back-end systems firmly in place, the role is evolving. We now require a visible, customer-focused leader to take the reins on the shop floor, prioritizing exceptional customer service, staff coaching, and immaculate retail presentation.

You will be leading a passionate team while working alongside high-caliber managers across our other businesses who collectively share common goals, values, and work ethics.

Key Responsibilities

- Team Leadership: Lead, coach, and empower the retail team (including the Shop Manager, Fresh Produce Manager, Inventory Manager, and Office Administrator) to deliver customer-focused service.
- Operational Excellence:



Maintain strict daily standards of store presentation, product rotation, food safety, and WHS compliance.
- Data-Driven Inventory: Leverage Square POS and Supply'd ERP to ensure all purchasing is based on sales velocity and strict par levels.
- Supplier Management: Proactively manage supplier partnerships, prioritizing direct purchasing from growers and importers to maximize customer value.
- Financial Accountability: Drive rigorous commercial performance by actively managing wage-to-sales ratios and achieving defined Gross Profit targets.
- Stock Integrity: Execute perpetual stocktake rotations to keep stock variance and wastage strictly below company thresholds.

About You

- You have demonstrable experience and a genuine passion for organic produce and wholefoods.
- You are an operational leader who leads from the front and sets the standard on the shop floor.
- You possess a disciplined eye for visual merchandising and a zero-tolerance approach to poor customer service.
- You are commercially firm, comfortable holding staff and suppliers accountable to clear performance boundaries.
- You are highly competent with contemporary retail tech stacks (Square POS, ERP systems) and translating data into actionable floor-level decisions.

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