Complaints Assessment and Administration Assistant

Public Sector People are partnering with a local government organisation to recruit for an Complaints Assessment and Administration Assistant.
Contract: 3 months | Immediate Start
Hourly Pay Rate: $54.53 p/h + Super
Responsibilities:

- Demonstrated complaint handling ability and experience, including sound negotiation, consultation, and dispute resolution skills
- Excellent communication, interpersonal and problem-solving skills, including:
Oral communication.
Facilitation, negotiation and conflict resolution
- Demonstrated report writing ability, including across a number of formats and audience styles
- Sound decision-making ability
- Strong analytical skills
- Demonstrated ability to work independently and complete a broad range of tasks
- Demonstrated ability to exercise initiative, including ability to initiate and respond effectively to change
- Demonstrated commitment to high level ethical principles and practices and procedural fairness
- Demonstrated ability to report on, recommend and implement improvements to the complaint handling and administrative systems
- Demonstrated ability to manage concurrent projects with competing deadlines
- Understanding of equal employment opportunities,



workplace health and safety and ethical practice principles and the ability to act with probity at all times
- Behaviour that positively demonstrates the values of the member Councils and compliance with the Code of Conduct and the member Councils' policies and procedures
- 2+ years experience in an administration support role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

Essential

- 2+ years experience in an administration support role within local government or working in a politically sensitive workplace
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.

To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website:https://www.publicsectorpeople.com.au

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📌 Complaints Assessment and Administration Assistant (New South Wales)
🏢 Public Sector People
📍 New South Wales