Customer Service Representative - Entry-Level - Full Training Provided

This isn’t a regular call centre role - it’s a role that helps keep people safe.

Smoke Alarm Solutions is Australia’s number one provider of smoke alarm inspection, installation, and maintenance services. Every day, our work helps protect families, tenants, and property owners across the country.

Around 80% of fire-related fatalities are caused by smoke inhalation, not flames. Working smoke alarms save lives by providing early warning when every second counts. In Australia, where residential fires remain a serious risk, compliant and well-maintained smoke alarms are critical - and that’s where our team makes a real difference.

We’re looking for a friendly, reliable Customer Service Representative to join our Operations team in Eagle Farm. This is an entry-level opportunity with full training provided, perfect for someone who wants meaningful work and a supportive team environment.

About the Role

As a Customer Service Representative, you’ll be the first point of contact for our clients, tenants, and field technicians. Rather than handling sales or cold calls, your role focuses on supporting safety-focused services that protect lives.

You’ll help coordinate inspections, answer questions, and support technicians in the field - playing a key role in ensuring smoke alarms are installed, maintained, and working when they’re needed most.

What You’ll Be Doing

Taking inbound calls and emails from clients,



tenants, and technicians

Providing clear, practical support and reassurance to customers

Scheduling inspections and managing service bookings

Supporting field technicians with job-related enquiries

Learning about smoke alarm legislation, products, and life‑saving services

About You

This is an entry‑level role - No call centre experience required

Previous customer service or admin experience is helpful but not essential

Reliable, punctual, and genuinely care about helping others

Strong communication skills and a positive, empathetic approach

Comfortable working in a rapid‑paced environment

Able to work well in a team and adapt to changing priorities

CRM experience is a bonus, but full training will be provided

Must have Australian work rights

Why You’ll Love Working With Us

Your work supports safety and saves lives - this is a role with real purpose

Monday to Friday day shifts - no weekends

Free onsite parking at our Eagle Farm office

Supportive, friendly team that values teamwork

Regular team activities and a genuinely inclusive workplace

Be part of a company that plays a vital role in Australian home safety

Smoke Alarm Solutions is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and identities. Our recruitment decisions are guided by our core values: Customer Focus, Credibility, Teamwork, and Integrity.

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📌 Customer Service Representative - Entry-Level - Full Training Provided (Queensland)
🏢 Smoke Alarm Solutions
📍 Queensland