A well-established Australian manufacturer specialising in premium interior and exterior door solutions, serving the residential and commercial building sectors. With a strong reputation for quality craftsmanship, innovation, and design, the business partners with builders, architects, and homeowners to deliver stylish, durable products that meet modern market demands.

About the Role

We are currently seeking an organised and hands-on Dispatch Officer to join a fast-paced, well established, warehouse and distribution team based in St Marys.

This is a key role responsible for coordinating daily dispatch operations, ensuring deliveries run smoothly, and supporting both customers and internal teams. If you thrive in a busy environment, enjoy problem-solving, and take pride in keeping operations running efficiently, we'd love to hear from you.

Key Responsibilities as a Dispatch & Logistics Coordinator:

- Coordinate and maintain an efficient and reliable dispatch service for all customers
- Organise transportation of customer orders and manage daily delivery runs
- Manage requests for add-ons to runs (doors, mouldings, etc.) and ensure accurate recording
- Re-schedule deliveries and manage returns as required Customer Service & Communication
- Resolve customer enquiries and complaints in a timely and professional manner
- Manage the Distribution mailbox and respond promptly to all communications




- Liaise with site supervisors and customers to confirm site readiness for delivery or collection
- Serve customers at the Despatch Office and manage transactions Administration & Systems
- Process local and interstate orders, credit returns, and transactions using Titan and related systems
- Prepare daily interstate backorder reports and distribute accordingly
- Print and distribute picking slips for next-day operations
- Finalise and print truck BOLs and run sheets Warehouse Operations
- Assist with warehouse duties including compiling orders, locating stock, forklift operation, and general warehouse tasks
- Support operational workflow to ensure orders are picked, packed, and dispatched accurately

About You

- Experience in dispatch, logistics, or warehouse operations
- Strong organisational and problem-solving skills
- Confident communicator with a customer-focused approach
- Ability to work in a fast-paced environment and manage competing priorities
- Experience using warehouse/ERP systems (e.g. Titan) highly regarded
- Forklift licence desirable (or willingness to obtain)

Why Join?

- Stable, full-time opportunity in a growing business
- Supportive and team-oriented environment
- Prospect to contribute to a business that values efficiency, safety, and customer service

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📌 Despatch Officer (New South Wales)
🏢 Impact HR Group
📍 New South Wales