Greenacres Disability Services – Wollongong NSW

Greenacres is one of the largest disability service providers in the Illawarra. For over 70 years, we have been committed to enabling people with disability to achieve their dreams and live the best life possible.

We are a trusted name in the Illawarra and Shoalhaven with a reputation for innovation, responsiveness and quality support, and every week we provide training, employment opportunities, respite and community life and leisure programs to over 500 people with disability.

About the role - Casual Cafe Supervisor | Greenacres Cafes & Catering Lead great hospitality. Create real impact.

Are you a cafe professional who loves great coffee, developing strong teams and meaningful customer experiences, but wants more from work than just another venue?

Greenacres Cafes and Catering currently operate 4 social enterprise cafes and a catering kitchen within the Illawarra, providing meaningful mainstream employment for people with disability.

At Greenacres, our cafes and catering operations are more than hospitality businesses. They are places of connection, opportunity and inclusion, where great food and service help create real pathways for people with disability.

We are looking for passionate and capable Casual Cafe Supervisors to join our team. This is an opportunity for an experienced hospitality leader to bring energy, initiative and heart to a role that blends cafe excellence with genuine social impact.

Reporting to the Hospitality and Retail Area Manager, this hands‑on role involves leading and supporting supported employees to deliver high service standards while contributing to a workplace that is inclusive, supportive and purpose‑driven. You will be someone who believes hospitality can be both commercially strong and socially valuable,



and you are excited by the idea of helping create employment opportunities and inclusive workplaces for people with disability.

Responsibilities include ensuring customers’ expectations are met, maintaining food safety, hygiene and WHS standards, and adhering to the NDIS Practice Standards while coordinating the smooth running of the café and providing guidance and support to the team.

The role also includes daily cash management, ordering food and supplies, stock control and general administration tasks. An ability to make high‑quality coffee is essential. The ability to travel to our café locations (Wollongong, Albion Park and/or Shell Cove) is required.

In this role, you will:

- Support employees with disability in food and beverage preparation, customer service, use of POS systems, cleaning tasks and stock management
- Open and close the café as required
- Clean and maintain café areas to a high standard
- Serve quality beverages and food items using correct tools and presentation
- Manage busy trade periods to ensure efficient service and minimal wait times
- Complete daily ordering, stock control and minimise wastage
- Liaise with suppliers and resolve product issues, including organising credits
- Ensure compliance with food safety, WHS and legislative requirements
- Provide on‑the‑job training and support to supported employees




- Record daily notes and relevant information in internal systems in line with NDIS requirements

About you

You are an experienced cafe or hospitality supervisor who knows how to keep service humming, motivate a team and deliver consistently high standards. You are a hands‑on café professional who leads by example and enjoys supporting others to succeed in a team environment. You’re a hospitality professional who wants to lead with both skill and heart.

You Will Bring:

- Experience supervising others within a café environment
- Barista experience, with the ability to make excellent coffee customers will come back for
- Ability to operate a cash register and EFTPOS terminal, balance daily takings and manage transactions accurately
- Ability to train and support Café Assistants/Baristas in safe work methods, policies and procedures
- Ability to ensure all tasks are completed in line with café procedures, including quality and safety standards
- Strong communication skills, with the ability to support team morale and day‑to‑day operations
- Sound understanding of different dietary needs and requirements
- Experience supporting or training people with disability (highly regarded)
- Current Food Safety Supervisor Certificate
- Competitive hourly rate on the SCHADS Award + 12% superannuation

Salary packaging options available

Access to an Employee Assistance Program (EAP)

Supportive and inclusive workplace culture

Free annual flu vaccinations

Recognition through Years of Service Awards

Greenacres is an EEO Employer, and we encourage people from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disability.

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📌 Casual Cafe Supervisor (Wollongong)
🏢 Greenacres Disability Services
📍 Wollongong