The Reception and Sales Support role is an entry-level role within VanHomes, responsible for providing front-office, customer service and sales support across the customer journey. The role plays an important part in creating a professional and welcoming customer experience by managing customer enquiries, supporting sales and post-sale coordination activities, and assisting with day-to-day administrative operations. Working collaboratively across teams, this role contributes to a positive workplace culture built on trust, accountability, teamwork and customer focus, supporting VanHomes' reputation as a leading modular and relocatable home manufacturer.

Key Responsibilities

- Manage front-line customer enquiries across various communication channels and facilitate appropriate Sales Team follow-up to support potential sales opportunities
- Attend to customers, visitors and contractors visiting the office
- Maintain front-office and display village presentation and readiness, including customer-facing areas and refreshments
- Provide administrative support to ensure smooth day-to-day operations
- Support the Sales Team with administrative, coordination and customer follow-up activities throughout the sales process
- Support site assessment administration and related documentation
- Manage post-sale customer communications, including updates on build progress, timelines, next steps and status information, including photos where required
- Coordinate with internal departments, including Drafting, Production and Installation, to support customer outcomes and elevate concerns or service issues where required
- Maintain accurate records of customer interactions, requests and follow-up actions
- Conduct post-installation customer follow-ups and gather customer feedback

Selection Criteria





- Minimum 1 year experience in reception, customer service or other customer-facing role
- Solid interpersonal and communication skills with a professional and customer-focused approach
- Hands-on attitude with the ability to take initiative and support day-to-day operational activities
- Strong attention to detail, accountability and organisational skills
- Ability to work collaboratively within a team environment and coordinate across departments
- Competent computer skills, including email correspondence and Microsoft Office applications
- Ability to quickly learn and use CRM platforms and internal business systems
- Ability to maintain accurate records, prepare basic reports and manage follow-up actions effectively
- Maintain a proffessional manner under-pressure and in a fast paced environment.
- Previous experience supporting sales teams or customer sales processes
- Certificate II in Business Administration or similar qualification

Why Join VanHomes?

At VanHomes, we don't just build relocatable homes - we build fulfilling careers, close-knit teams, and a company culture where people genuinely enjoy coming to work.

You’ll be supported by experienced leaders, surrounded by passionate peers, and empowered to deliver great results.

We offer:

- Structured sales training and ongoing support
- Onsite crèche, gym, and school holiday care for your family
- Fun team culture with incentives, events, and celebrations
- Café-style coffee machine (yes, really!)
- Market-competitive salary with performance-based bonuses
- Career progression in a growing national brand
- Annual Family Fun Day - bring your family into ours

Be part of something meaningful

This is more than just a job - it's your chance to help Australians access quality, affordable housing while building a career with purpose.

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📌 Reception and Sales Support (Gosford)
🏢 Expanda Van Homes
📍 Gosford