Quality Hotel Robertson Gardens is seeking an enthusiastic, adaptable, and guest-focused Assistant Front Office Manager to join our dynamic Front Office team.

Reporting to the Front Office Manager and working closely with the Front Office Reservations Supervisor, you will play a key role in the day-to-day operation of the hotel. This position provides operational leadership, supports guest experience delivery, assists with financial and administrative processes, and helps develop and mentor team members.

This newly created role is ideal for someone who enjoys variety, thrives in a rapid-paced environment, and enjoys being the central point of contact for guests, team members, and other departments. No two days are the same. One moment you may be assisting guests at reception, the next coordinating VIP arrivals, supporting reservations, reconciling accounts, or assisting another department to ensure the smooth operation of the hotel.

As a key escalation point for guest concerns and service recovery situations, you will bring empathy, professionalism, sound judgement, and a solutions-focused approach to every interaction. We are looking for someone who leads from the front, remains calm under pressure, and genuinely enjoys creating positive guest experiences.

This role works closely alongside our Front Office Reservations Supervisor and includes cross-training in reservations and group bookings. Both positions are designed to provide operational coverage for one another, making a strong understanding of the guest journey and reservations process highly valuable.

You will receive training across all aspects of Front Office operations and may occasionally assist with Night Audit shifts when required.

Quality Hotel Robertson Gardens is seeking an enthusiastic, adaptable, and guest-focused Assistant Front Office Manager to join our dynamic Front Office team.





Reporting to the Front Office Manager and working closely with the Front Office Reservations Supervisor, you will play a key role in the day-to-day operation of the hotel. This position provides operational leadership, supports guest experience delivery, assists with financial and administrative processes, and helps develop and mentor team members.

This newly created role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and enjoys being the central point of contact for guests, team members, and other departments. No two days are the same. One moment you may be assisting guests at reception, the next coordinating VIP arrivals, supporting reservations, reconciling accounts, or assisting another department to ensure the smooth operation of the hotel.

As a key escalation point for guest concerns and service recovery situations, you will bring empathy, professionalism, sound judgement, and a solutions-focused approach to every interaction. We are looking for someone who leads from the front, remains calm under pressure, and genuinely enjoys creating positive guest experiences.

This role works closely alongside our Front Office Reservations Supervisor and includes cross-training in reservations and group bookings. Both positions are designed to provide operational coverage for one another, making a strong understanding of the guest journey and reservations process highly valuable.

You will receive training across all aspects of Front Office operations and may occasionally assist with Night Audit shifts when required.

Key Responsibilities





- Support the Front Office Manager in the daily operation of the Front Office department.

- Act as Duty Manager and represent the Front Office Manager during periods of absence.

- Coordinate VIP arrivals, group bookings, and guest experience initiatives.

- Provide coaching, mentoring, and operational support to Front Office team members.

- Assist with reservations, accommodation bookings, and group reservations management.

- Manage guest enquiries, complaints, and service recovery situations.

- Support financial processes, including account reconciliations, invoicing, guest ledger and city ledger management.

- Assist with reporting, filing, data entry, and other administrative duties.

- Maintain and contribute to Front Office policies, procedures, and operational standards.

- Work collaboratively with Front Office, Reservations, Food & Beverage, Finance, and other hotel departments.

- Assist with Night Audit operations as required.

- Contribute to departmental projects, process improvements, and future operational objectives.

About You

You are a positive and proactive hospitality professional who enjoys working with people and taking ownership of outcomes. You are adaptable, organised, and comfortable balancing competing priorities while maintaining exceptional guest service standards.

To be successful in this role, you will have previous experience in the same or a similar Front Office leadership role within the hospitality industry.

You bring:

- Strong interpersonal and communication skills.

- Excellent problem-solving abilities and sound judgement.

- High attention to detail and financial accuracy.

- A collaborative approach and willingness to support other departments.

- A sense of humour and a positive attitude that contributes to a strong team culture.

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📌 Assistant Front Office Manager (Queensland)
🏢 Quality Hotel
📍 Queensland