We are seeking a dedicated and organised Medical Receptionist to join our team at Dr Lucia Saliba's practice. This is a full time position that plays a crucial role in ensuring our medical practice runs smoothly and efficiently across all 3 of our locations; Liverpool, Campbelltown and Caringbah. As the first point of contact for our patients, you will be responsible for creating a welcoming environment, whilst managing the administrative tasks that keep our clinic functioning at its best.

Key responsibilities:

- Greeting patients upon arrival and maintaining a professional, friendly and welcoming reception area
- Answering and managing incoming telephone calls, directing them appropriately and taking accurate messages
- Scheduling and confirming patient appointments using practice management software (Genie)
- Processing patient check-ins, including updating medical records
- Managing patient billing and processing payments, including Medicare claims and private health insurance submissions
- Maintaining patient confidentiality and ensuring compliance with privacy legislation and practice policies
- Performing data entry tasks and maintaining accurate patient files and records
- Ordering supplies and managing inventory for the admin area
- Assisting with general administrative tasks as required to support the smooth operation of the practice
- Travel to all 3 office locations, along with various clinic hours.

What we're looking for:

- Minimum of one year's experience as a Medical Receptionist or in a similar healthcare administrative role
- Strong organisational and time management skills with the ability to prioritise tasks
- Excellent communication skills,



both written and verbal, with a professional demeanour
- Proficiency with computer systems and familiarity with medical practice management software
- Knowledge of Medicare billing procedures and private health insurance processes
- A good understanding of medical terminology
- A calm, patient and empathetic approach when dealing with patients and healthcare professionals
- Attention to detail and accuracy in data entry
- Ability to work independently and as part of a team
- Current First Aid and CPR certification is preferred
- A commitment to providing exceptional customer service and supporting patient care

What we offer:

Dr Lucia Saliba's practice is committed to providing a supportive and professional working environment. We offer competitive remuneration with experience, a friendly team atmosphere, and the opportunity to make a meaningful difference in patients' lives.

We recognise the importance of work-life balance and aim to create schedules that work for our team members. We value our staff and believe in fostering a workplace where everyone feels respected and appreciated.

About us:

Dr Lucia Saliba is a respected general surgeon based in Liverpool, Campbelltown and Caringbah, who is dedicated to providing high-quality primary healthcare services to our local community.

Our practice is committed to delivering compassionate, professional medical care with a focus on patient wellbeing and satisfaction. We maintain the highest standards of clinical practice and patient confidentiality.

We pride ourselves on our supportive team environment and our commitment to continuous improvement in service delivery.

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📌 Medical Receptionist (Full-Time) (Liverpool)
🏢 Dr Lucia Saliba
📍 Liverpool