At the heart of claims, we don't just deliver on promises – we deliver reassurance. When life takes an unexpected turn, a car is more than metal; it's a lifeline to work, family, and daily living. In that moment of vulnerability, our customers need more than a policy number – they need a trusted voice, a guiding hand, a person.

Do you thrive on making a real difference in people's lives and building powerful connections?

We're searching for enthusiastic and empathetic Claims Consultants to join our dynamic North Lakes team. This isn't just a job; it's a chance to be that vital guide, ensuring a seamless, stress-free journey back to normal when our customers need it most. If you're passionate about exceptional service and love problem-solving complex situations, this is the role for you!

Your Journey Begins:

Commencement: Monday, 31st August 2026.

Roster: This is a permanent, full-time role (37.5 hours per week), operating on a rotational basis between 6:00 AM and 6:00 PM, Monday to Saturday. You will be required to work a Saturday shift every 2-3 weeks.

A&G; Perks – Beyond the Paycheque:

- Prime Location: Ditch the city traffic and work from our vibrant North Lakes office. Perfectly situated near retail hubs, delicious restaurants, your daily drive just got a whole lot better.
- Be Rewarded: Your hard work won't go unnoticed! Recognition for high performance through bonuses and other perks.
- Leave Options: Life happens, and we've got you covered with volunteer days, an additional paid 'ME' day, paid parental leave, and the option to purchase extra annual leave.
- Growth Opportunities: Access to learning and professional development opportunities.
- Give Back:



Participate in our A&G; Difference program with volunteering, fundraising, and donation opportunities.
- Wellbeing: Your health is our priority! Benefit from our healthy mind and body hub, mental-health support, and exclusive fitness discounts.
- Celebrate Success: Join us for on-site events, family fun days, and annual celebrations.
- Unlock Exclusive Savings: Enjoy fantastic discounts on insurance products, plus incredible deals through our partnerships with top retailers and hospitality providers across Australia!

Unleash Your Potential - What You'll Be Responsible For:

- Claims Management: Take inbound lodgement calls, guiding them through the claims process while setting realistic expectations.
- Effective Communication: Utilise strong communication skills to accurately gather all necessary details regarding claim circumstances and damages.
- Providing Exceptional Customer Service: Build rapport and offer outstanding service to customers.
- Knowledge & Compliance: Maintain up-to-date knowledge of company processes, systems, products, and brands, adhering to all relevant company policies and procedures.
- Team Collaboration & Performance: Contribute to team success, assist colleagues, and meet individual performance targets.

About Us:

Auto & General (A&G;) is Australia’s fastest-growing major Motor and Home insurer. We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like ING, Qantas and Coles Insurance.

Auto & General values individual differences and fosters an inclusive culture, creating a excellent place to work for all.

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📌 Claims Consultant (North Lakes)
🏢 Auto & General
📍 North Lakes