Sunshine Coast | Office Based | 8- or 9- Day Fortnight
We are a billing business supporting anaesthetists across the Sunshine Coast. Accuracy, care and professionalism sit at the core of everything we do.
We value quality work, shared responsibility and provide a genuinely positive working environment. People here take pride in being part of a business where effort is noticed and respected.
Due to expansion, we are seeking an Administration Officer to join our Billing and Accounts team. To support work-life balance, this role is offered on an 8 or 9-day fortnight.
The Role
The core role for all administrators is to provide billing services for our team of 56 Anaesthetists: starting with estimating patient fees for scheduled surgeries, processing patient accounts on completion of surgeries, assisting patients with queries and following up on outstanding accounts. In addition, they are required to relieve the receptionists whose duties include managing theatre bookings, processing patient payments, and general administrative duties.
This is an office-based role with minimal face-to-face patient interaction. However, you will regularly communicate with patients by phone and email, requiring empathy, patience and professionalism.
The role is process-driven but offers interest and continual learning due to the complexities within the medical industry.
Key Responsibilities
- Preparing estimates, processing accounts and following up outstanding payments
- Entering theatre lists and maintaining the Doctors' calendars
- Liaising with Anaesthetists and external providers such as private health insurers, hospitals and surgeons' rooms
- Booking anaesthetists for ad-hoc and emergency cases
- Handling telephone enquiries for patients
About You
You enjoy variety, value teamwork, love to learn and have exceptional attention to detail. You are organised, reliable and naturally helpful, with the ability to remain calm and patient when supporting people who may be anxious or unwell. Experience in administration or accounts is required, as is fast and accurate data entry. Your conscientious attitude and demonstrated ability to learn are essential.
Working With Us
We have an experienced team of long-standing members within our business. Employee perks include but are not limited to - a fantastic annual salary, birthday lunches, annual events and an annual bonus program.