Department of Employment and Workplace Relations (DEWR) – Sydney NSW

The Business Process Officer supports the analysis, documentation, implementation, and continuous improvement of business processes that enable the effective delivery of employment services.

The role works closely with operational, program, and policy stakeholders to support business improvement activities, contribute to change initiatives, undertake research and analysis, and deliver practical solutions that improve business performance, service delivery, and customer experience. The role supports staff operating in fast-paced environments and contributes to building operational capability through process improvement and business support activities.

The Business Process Officer supports the analysis, documentation, implementation, and continuous improvement of business processes that enable the effective delivery of employment services.

The role works closely with operational, program, and policy stakeholders to support business improvement activities, contribute to change initiatives, undertake research and analysis, and deliver practical solutions that improve business performance, service delivery, and customer experience. The role supports staff operating in fast-paced environments and contributes to building operational capability through process improvement and business support activities.

The key duties of the position include:

Responsibilities of the Business Process Officer may include:

- Support the analysis, mapping, documentation, and review of business processes to identify opportunities for improvement and increased efficiency.
- Develop and maintain process documentation, including procedures, work instructions, process maps, guidance materials, and business artefacts.




- Assist in business process improvement initiatives and support the implementation of change activities across the business.
- Collect, organise, analyse, and interpret data and information to support reporting, business improvement, and decision‑making activities.
- Support project and program activities, including planning, monitoring progress, tracking actions, and maintaining project documentation.
- Prepare clear and accurate reports, briefings, correspondence, presentations, and other written materials.
- Build and maintain productive working relationships with internal and external stakeholders.
- Contribute to workshops, consultations, and stakeholder engagement activities to support business improvement outcomes.
- Identify emerging issues, risks, and opportunities and elevate matters where appropriate.
- Support continuous improvement activities through research, evaluation, and analysis of business processes and operational practices.
- Apply relevant policies, procedures, frameworks, and business rules when undertaking work activities.
- Contribute positively to team objectives and branch priorities while upholding APS Values and the APS Code of Conduct.

Eligibility

Please note, under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.

This is a designated security assessed position.



The successful candidate will have the ability to obtain and maintain a Baseline security clearance.

This selection process may be used to establish a merit pool. The pool might be accessed to fill ongoing and non-ongoing vacancies for similar roles in the Department over the next 18 months.

Getting to know the Department of Employment and Workplace Relations (DEWR)

We are the department that helps job seeking Australians find secure, secure, and well‑paid work while we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or retraining to take advantage of emerging employment opportunities. Secure jobs are vital—driving future economic growth and providing people with the certainty. We focus on connecting Australians who are starting, advancing or changing their career with the relevant skills, knowledge and experience to gain or regain employment. Our work directly contributes to shaping the employment landscape. It is our unique purpose to help people realise their potential and we want you to be part of it. Underpinning our important work is our focus on culture. We recognise that how we do things is equally important as what we achieve. Our workplace is one where different perspective are encouraged, people feel a sense of belonging and draw on the expertise of their peers. Our people demonstrate the APS Values, which includes being open, thoughtful, curious and candid. We also value employee wellbeing and developing leadership through investment in capability.

#J-18808-Ljbffr

📌 Business Process Officer (New South Wales)
🏢 Department of Employment and Workplace Relations (DEWR)
📍 New South Wales