Computergate Australia/New Zealand offers a full range of Hardware IT support services for all size businesses.We are currently seeking several Freelance IT Support Technicians to cover Metro CBD Nationwide to backfill areas of overload in all major cities and must be available to attend on‑site within 24 hours in your location.
Primary responsibilities include:
The technicians will assist in the delivery of service by providing dispatch, logistics, & on‑site.
Follow detailed processes for the tracking of Service Tickets & Time management.
Experience in hardware and network connectivity basic troubleshooting at the desktop & user level.
Overall professional attitude with excellent written and oral communication skills, and ability to quickly and accurately act upon and diagnose any equipment issues reported and work efficiently with minimal supervision.
Working and communicating effectively under pressure and unsupervised.
Key selection criteria:
Industry accreditation andminimum of 6 to 12 months recent experiencewith Level 1 IT related support.
Technical expertise in End User technologies, including PC's, Laptops, Printers, Network devices, Microsoft Windows, etc.
Knowledge and experience service ticketing systems and Hardware break/fix services for spare part replacement.
Excellent communication & English skills (Fluent written & verbal a prerequisite) and putting the customer first.
Qualified presentation, self‑motivated and proactive attitude.
Ability to work unsupervised with strong problem solving skills.
Driver’s License & Own car is essential and willing to drive, mileage expenses will be paid by Computergate.
Ability to work within 24 hours' notice and based in Australia.
Salary: $30 per hour base plus statutory Super.
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