AO3 Customer Experience Officers (Full Time)

$77,355 - $77,355 a year

Permanent

Hybrid

- Inbound customer service (Multiple Roles)
- 12 month Fixed-term contracts with opportunities to extend
- Commence 21 September

The Residential Tenancies Authority (RTA) is a state government statutory body that helps make renting work for everyone. They provide tenancy information and support, bond management, dispute resolution, compliance and enforcement, and education services.

We are seeking multiple Customer Experience Officers to support our Customer Experience division in providing a high level of customer service to a range of stakeholders within the Queensland rental market.

The role of the Customer Experience Officer involves working across several disciplines and functions to ensure the RTA continues to deliver a high-quality service to the community. These roles will be within the Contact Centre in a high-volume service environment.

We have multiple fixed-term, full time vacancies available, with all roles located in the Brisbane CBD.

What we offer is:

- The flexibility to work from home up to 60% of the time once approved after approximately 3 months
- Beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD
- A rewarding role with long-term professional development opportunities
- A highly supportive culture that values diversity and inclusion while contributing to team success
- Rosters working between 8.30am and 5.00pm, Monday to Friday
- An attractive base salary and superannuation commencing at $77,355 per annum plus 12.75% superannuation. These fixed-term roles will accrue personal and annual leave benefits
- An employee health & wellbeing program and reward and recognition program.

What you bring to the role:





- A genuine passion for providing exceptional customer service in every interaction
- The ability to work with a range of customer queries and provide information in line with customer needs while meeting our policies and legislation
- High levels of reliability and accountability while working in a structured high-volume environment.
- Exceptional attention to detail and commitment to quality outcomes
- Strong interpersonal skills including the ability to navigate sensitive and complex situations with empathy and discretion while remaining resilient.
- Excellent active listening skills to effectively identify and respond to customer needs and to identify solutions in line with legislation and policy as required
- Personal drive and motivation with a commitment to receiving and providing constructive feedback to achieve results through a commitment to personal development and continuous learning
- Highly developed written and verbal communication skills
- Experience working in a high-volume contact centre environment will be highly regarded
- The ability to work effectively as part of a team, contributing to shared goals through collaboration, accountability, knowledge sharing, and a customer-focused mindset

Please note: Due to training and learning consolidation, leave within the first -3-4 months of employment is very limited, including across the September school holidays.

Pre-employment checks, including an Australian Criminal History check, will be undertaken on applicants prior to any offers of employment.

The RTA is committed to building an inclusive and diverse workforce that reflects the community they serve and actively encourages applications from diverse backgrounds.

Applications close on Monday, 17 August 2026.

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📌 Customer Experience Officers (Full Time)New (Brisbane)
🏢 Tacticall Recruitment
📍 Brisbane