Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. We are seeking an experienced and passionate Lead Beauty Therapist to join our premium spa team. This is an exciting opportunity for a senior beauty or massage professional who thrives in a luxury environment and is passionate about delivering exceptional guest experiences while mentoring and developing others. As the Lead Therapist, you will play a key role in supporting the day-to-day operations of the spa, maintaining high service standards, coaching therapists, and ensuring every guest enjoys a five-star wellness experience.

About the Role

- Deliver exceptional spa treatments and customer service that exceed guest expectations.
- Lead by example and champion luxury service standards.
- Support, coach and develop therapists to achieve outstanding performance.
- Assist with onboarding and training of new team members.
- Monitor treatment quality and ensure compliance with spa procedures and protocols.
- Support inventory management, stock control and ordering processes.
- Drive retail and treatment sales through upselling, product recommendations and guest rebookings.
- Foster a positive, collaborative and high-performing team culture.
- Maintain the highest standards of presentation, professionalism and guest confidentiality.

About You

- Diploma of Beauty Therapy or relevant Health, Fitness, Beauty and/or Massage qualifications.
- Extensive experience working within a luxury spa, resort, hotel spa or five-star wellness environment.




- Demonstrated leadership experience within a spa or therapeutic setting.
- Strong coaching, mentoring and team development skills.
- Exceptional customer service and communication abilities.
- A genuine passion for wellness, beauty and delivering memorable guest experiences.

What You'll Bring

- A professional and polished presentation.
- Outstanding attention to detail.
- Robust treatment and wellness knowledge.
- A proactive approach to leadership and problem-solving.
- The ability to motivate, inspire and influence others.
- A commitment to creating exceptional guest experiences every day.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what's happening at Crown. We'll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It's a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

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📌 Lead Beauty Therapist (Melbourne)
🏢 Crown Resorts
📍 Melbourne