The Difference You Make Matters. Administration With Purpose.

Do you thrive on helping people, creating positive experiences, and keeping things running smoothly behind the scenes? Looking for career progression within a team that truly values you?

We're excited to welcome a Full-Time Client Experience Officer to support our growing Psychology team in Penrith.

How You’ll Make an Impact

As a Client Experience Officer, you'll be the friendly face and trusted voice that helps clients feel welcomed, supported, and confident throughout their healthcare journey. As the first point of contact for our clients, you'll play a vital role in creating positive experiences and helping people access the care and support they need.

Responsibilities

- Creating exceptional client experiences from the first phone call through to ongoing care.
- Managing appointments and supporting smooth day-to-day clinic operations.
- Assisting clients with Medicare, NDIS, private health, and other funding pathways.
- Supporting our psychologists with calendar management.
- Helping maintain efficient systems and processes that allow our clinicians to focus on delivering quality care.
- Building strong relationships with clients, families, referrers, and community partners.
- Contributing ideas to improve service delivery and client experience across the business.

Every interaction you have will help make healthcare more accessible, welcoming, and positive for the people we serve.

We're Looking for Someone Who Is

- An Experienced Administrator - ready to take the next steps in their career.
- A Natural People Person - warm, approachable, and passionate about helping others.
- Highly Organised - able to juggle multiple tasks while staying calm and focused.
- A Strong Communicator - confident speaking with clients, families, clinicians, and stakeholders.
- A Team Player - enjoys working collaboratively and contributing to a positive workplace culture.
- Detail-Oriented - understands that small details can make a big difference.
- Positive and Reliable - someone who takes pride in their work and brings a can-do attitude to every day.

Why Join OnePointHealth?

More Than a Job - A Workplace That Values You

At OnePointHealth, we believe great workplaces are built by investing in great people.

That’s why we offer:

- Paid Parental Leave - because family comes first!




- Get paid to learn - CPD every 6 weeks during work hours.
- Wellbeing check-ins - because your health and happiness matter too.
- Private Health Insurance discounts - healthy perks for a healthier you.
- Access to in-house services - enjoy discounted Podiatry, Massage Therapy, Dietetics, and more.
- Employee Assistance Program - support whenever you need it.
- Wellbeing Week - a whole week dedicated to you and the team.
- Personal wellbeing resources - grow, recharge, and thrive.

OnePointHealth has been globally certified as a Great Place to Work, based on feedback from our team and the culture we've proudly built together. We ranked #2 in Healthcare businesses in Australia and #16 across all industries. This recognition reflects our commitment to creating a workplace where people feel supported, respected, connected, and empowered to do their best work.

Psychology Administration Opportunity

The Difference You Make Matters. Administration With Purpose.

Do you thrive on helping people, creating positive experiences, and keeping things running smoothly behind the scenes? Looking for career progression within a team that truly values you?

We're excited to welcome a Full-Time Client Experience Officer to support our growing Psychology team in Penrith.

How You’ll Make an Impact

As a Client Experience Officer, you'll be the friendly face and trusted voice that helps clients feel welcomed, supported, and confident throughout their healthcare journey. As the first point of contact for our clients, you'll play a vital role in creating positive experiences and helping people access the care and support they need.

Responsibilities

- Creating exceptional client experiences from the first phone call through to ongoing care.
- Managing appointments and supporting smooth day-to-day clinic operations.
- Assisting clients with Medicare, NDIS, private health, and other funding pathways.
- Supporting our psychologists with calendar management.




- Helping maintain efficient systems and processes that allow our clinicians to focus on delivering quality care.
- Building strong relationships with clients, families, referrers, and community partners.
- Contributing ideas to improve service delivery and client experience across the business.

Every interaction you have will help make healthcare more accessible, welcoming, and positive for the people we serve.

We're Looking for Someone Who Is

- An Experienced Administrator - ready to take the next steps in their career.
- A Natural People Person - warm, approachable, and passionate about helping others.
- Highly Organised - able to juggle multiple tasks while staying calm and focused.
- A Strong Communicator - confident speaking with clients, families, clinicians, and stakeholders.
- A Team Player - enjoys working collaboratively and contributing to a positive workplace culture.
- Detail-Oriented - understands that small details can make a big difference.
- Positive and Reliable - someone who takes pride in their work and brings a can-do attitude to every day.

Why Join OnePointHealth?

More Than a Job - A Workplace That Values You

At OnePointHealth, we believe great workplaces are built by investing in outstanding people.

That’s why we offer:

- Paid Parental Leave - because family comes first!
- Get paid to learn - CPD every 6 weeks during work hours.
- Wellbeing check-ins - because your health and happiness matter too.
- Private Health Insurance discounts - healthy perks for a healthier you.
- Access to in-house services - enjoy discounted Podiatry, Massage Therapy, Dietetics, and more.
- Employee Assistance Program - support whenever you need it.
- Wellbeing Week - a whole week dedicated to you and the team.
- Personal wellbeing resources - grow, recharge, and thrive.

OnePointHealth has been globally certified as a Great Place to Work, based on feedback from our team and the culture we've proudly built together. We ranked #2 in Healthcare businesses in Australia and #16 across all industries. This recognition reflects our commitment to creating a workplace where people feel supported, respected, connected, and empowered to do their best work.

Essential Requirements

- Minimum 2+ years of experience in a client-facing psychology administration role.
- Familiar with supporting clients under Medicare, Private Health, NDIS, and other funding bodies.

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📌 Client Experience Officer (Penrith)
🏢 OnePointHealth
📍 Penrith