The Role is Full time role on a 1-year contract

Queensland Fertility Group

As an Administration Officer, you will provide high-quality administrative and customer service support to patients, clinicians, and internal teams. This is a front reception role that also supports a range of back-end administrative functions essential to the patient journey and day-to-day clinic operations.

Working in a fast-paced and rewarding healthcare environment, you will be responsible for ensuring a seamless patient experience through effective communication, appointment coordination, patient record management, and financial administration. Compassion, attention to detail, professionalism, and the ability to multitask are essential to success in this role.

Role Responsibilities

- Provide support and assistance for patients




- Answer high volume of incoming calls in a professional and courteous manner
- Coordinate patient bookings and appointments
- Update and manage patient information database
- Conduct individualised patient quotations and billing

Skills and Experience

- Previous customer service preferably in a medical setting
- Impeccable communication skills (verbal and written) and a courteous phone manner
- Office administration and/or accounts receivable
- Sound working knowledge of database systems
- Understanding of patient confidentiality
- The ability to build rapport with patients
- Empathetic and supportive nature
- Knowledge of IVF services (desirable but not essential)

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📌 Administration (Queensland)
🏢 Queensland Fertility Group
📍 Queensland