- Welshpool Location with Free Onsite Parking

The Role

Programmed Energy & Resources is seeking an experienced and motivated Business Support Team Lead to join our Welshpool-based team.

This is a key leadership role, reporting to the Business Operations Manager and is responsible for leading, mentoring, and developing a team of Business Support Administrators while ensuring the delivery of efficient, professional, and high-quality administrative services across our WA operations network.

Working closely with operational leaders and key stakeholders, you will drive business improvement initiatives, support the implementation of systems and processes, ensure data integrity, and foster a positive team culture focused on collaboration, accountability, and continuous improvement. The role plays a critical part in supporting our operational workforce, enhancing business performance, and contributing to the ongoing success of the Energy & Resources division.

Key Responsibilities

- Lead, coach and develop the Business Support team to achieve service and performance objectives
- Monitor team performance and ensure quality, accuracy and efficiency standards are met
- Provide guidance and support across administrative, compliance and operational activities
- Drive continuous improvement initiatives and identify opportunities to enhance systems and processes
- Work collaboratively with operational leadership teams and other stakeholders
- Ensure effective management of business support functions including compliance, onboarding, payroll administration, invoicing, purchase orders and reporting
- Champion the effective use of business systems and provide support across applicable platforms
- Promote a positive safety culture and ensure compliance with HSEQ requirements
- Build a collaborative, customer-focused and high-performing team environment
- Contribute to business plans, operational objectives and strategic initiatives across the division

About You

To be successful in this role, you will demonstrate:





- 2-3 years previous experience leading or supervising an administration, business support or operational support team
- Strong leadership skills with the ability to motivate, coach and develop others
- Excellent communication and stakeholder engagement skills
- Strong organisational and time management abilities with a focus on delivering results
- Experience reviewing and improving processes, systems and workflows
- High attention to detail and commitment to quality outcomes
- Ability to manage competing priorities in a fast-paced environment
- Robust problem-solving and decision-making capabilities
- Advanced Microsoft Office skills
- Experience with D365, FastTrack360 or similar systems will be highly regarded
- Experience within recruitment, labour hire, mining, resources or a compliance-focused environment is advantageous

What We Offer

- Employee Assistance Program (EAP)
- Company discounts with selected retailers
- Free onsite parking
- Ongoing learning and development opportunities
- Leadership development and career progression pathways
- Team-building and engagement initiatives
- Supportive leadership and collaborative workplace culture

Who we are

As one of Australia's largest employers, we work with great companies across Australia and New Zealand to provide our customers with staffing and training services across a range of industries. Working with Programmed Energy & Resources means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOL we encourage you to visit our website.

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📌 Business Support Team Lead (Perth)
🏢 @
📍 Perth